SEVERN TRENT
Brand and Creative Manager
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At Severn Trent, our people are at the heart of everything we do.
We’re in the top 5% of utility companies worldwide for employee engagement, and we’re equally proud of our strong Glassdoor score — reflecting how much our people love working here.
Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.
If you want to do more, because you care, we want you on our team.
LET’S CUT STRAIGHT TO IT
Our comms team are searching for a Brand and Creative Manager (internally known as Marketing and Campaign Manager) to lead on customer and lifecycle comms. This role is a 12-month fixed-term contract, and it's a brilliant opportunity to really own the customer experience for Severn Trent - shaping the moments that matter most to them, from getting a bill to reporting an issue to needing support.
- You'll own the customer billing experience alongside our customer team, working cross-functionally to deliver improvements customers will genuinely notice.
- You'll drive change through our Customer Taskforce, partnering with the wider Comms Team to build customer propositions that are evidence-based and genuinely reflect a better way of serving our customers.
- You'll support our Planning & Insights team with our segmentation work, making sure it's driving real, tailored experiences rather than one-size-fits-all comms.
Are you an expert in customer communications? Can you lead on customer understanding and behaviour for the business? Do you know how to use data and insight to shape a strategy? If so, we'd love to hear from you!
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LET’S TELL YOU MORE
We want to make all of our communications to customers meaningful, human and joined up. With the long-term strategy to improve confidence and brand belief over time. Which means every moment and form of communication with a customer counts, whether that’s receiving a bill, reporting an issue, living through disruption from works on our network, the comms needs to be clear, well thought out and dispersed successfully to the parts of the business and people delivering the messages, this will be owned by our Marketing & Campaign Manager.
- You’ll be based at our Head Office in Coventry.
- You’ll work within our Brand and Campaign Comms Team.
- With this being such a critical role, we’re looking for someone who can join us 37 hours a week, working across a range of shift patterns including evenings and weekends.
HOW WE WORK
- You’ll join a caring culture that collaborates to achieve, grow, and develop.
- Our employee engagement scores are among the highest globally in energy and utilities.
- That’s why we value in-person moments to keep our culture alive, but also understand the flexibility working from home can bring.
- You’ll usually find us in the office, but working from home is supported when you need it.
WHAT WE’RE LOOKING FOR
- Proven experience delivering customer-centric marketing or communications across complex journeys.
- Strong systems thinking — able to map and improve experiences across channels and moments.
- Experience working with operational, digital and frontline teams.
- Confidence using insight, data and feedback to improve customer experience.
- Strong understanding of how communications drive behaviour, contact and satisfaction.
- Sound judgement when balancing clarity, efficiency and customer care.
- Demonstrable expertise in customer segmentation and applying it to communications strategy.
- Ability to build credible, influential relationships with internal stakeholders across functions.
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Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality, as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We’re looking for people who want to get involved, be part of something bigger, and make a difference because they care.
HOW WE’LL REWARD AND CARE FOR YOU IN RETURN
- 28 days holiday plus bank holidays (with the option to buy or sell up to 5 days per year)
- Annual bonus scheme (up to £2,250, subject to eligibility)
- Family-friendly policies, including a year off fully paid maternity and adoption leave
- Leading pension scheme – we double your contribution up to 15%
- Sharesave scheme
- Dedicated training and development through our Academy
- Electric vehicle scheme and retail offers
- Two paid volunteering days per year
LET’S GO
We can’t wait to hear from you. Have an updated CV ready and spare five minutes to apply. We’ll let you know the outcome after the closing date, so keep an eye on your phone and emails.
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