ACTIVE ASSISTANCE (UK) GROUP LIMITED
Brand Director
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About this role
Since 1998, ACM have been committed to creating individual solutions for people who have been affected by injury or illness. We provide the expertise and experience to help clients maximise their potential and adapt to their circumstances.
We are seeking an experienced and commercially driven Brand Director to lead our Case Management service. This is a senior leadership role responsible for delivering strategic growth, operational excellence, and high-quality, compliant care across the brand.
You will take full accountability for performance, governance, financial delivery, and people leadership, ensuring the service operates efficiently while maintaining the highest standards of care. Working closely with senior stakeholders, you will shape the future direction of the service and strengthen our position in the market.
The Role:
Our standard working pattern is outlined below. However, if you are looking for different working hours, we'd be happy to discuss flexible working options and will do our best to accommodate your needs while ensuring the requirements of the service are met.
- Monday to Friday
- 37.5 hours per week
- Hybrid working: a combination of home working and time in our Newmarket office
Key Responsibilities
Strategic & Operational Leadership
- Provide full oversight of service operations, including quality, governance, recruitment, and performance
- Translate strategic objectives into clear operational plans and measurable outcomes
- Ensure alignment with organisational goals, values, and growth ambitions
Governance, Risk & Compliance
- Lead on clinical and corporate governance, ensuring compliance with all regulatory standards
- Identify and mitigate risk across clinical, financial, and operational areas
- Maintain robust safeguarding, data protection, and quality assurance systems
Financial & Commercial Accountability
- Take ownership of financial performance, budgeting, and forecasting
- Work closely with finance teams to optimise efficiency and manage risk
- Monitor utilisation, profitability, and service delivery performance
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Brand Growth & External Relationships
- Develop and maintain strong referrer and stakeholder relationships
- Drive business development and expand referral pipelines
- Represent the organisation at industry events and lead brand promotion activities
People Leadership & Culture
- Lead, coach, and develop a high-performing team
- Oversee recruitment, workforce planning, and capability development
- Promote a positive, inclusive, and high-accountability
Systems & Infrastructure
- Oversee implementation and optimisation of business systems
- Ensure effective use of data to drive decision-making and performance
About You
Experience & Qualifications
The successful candidate will hold a degree or equivalent qualification in a management, professional, or clinical discipline, alongside demonstrated leadership experience within case management or a related sector. They will possess strong commercial acumen with a proven ability to drive business performance, as well as established people leadership and relationship management skills. Additionally, they will bring experience in quality assurance, audit processes, and service evaluation, ensuring continuous improvement and high standards across the service.
Skills & Attributes
The successful candidate will be a strategic thinker with a strong focus on operational delivery, capable of translating vision into measurable outcomes. They will demonstrate excellent communication, leadership, and influencing skills, and be results-driven, proactive, and highly accountable in their approach. With strong problem-solving and decision-making capabilities, they will thrive in complex environments, while remaining highly organised with exceptional attention to detail.
Why Join Us?
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- Be part of a leading organisation in case management and complex care
- Influence and shape clinical excellence across the service
- Work in a collaborative, supportive, and values-driven environment
- Hybrid working with flexibility
Our Commitment
We are committed to safeguarding, equality, diversity and inclusion, and creating a working environment where everyone feels valued, supported, and empowered to succeed.
We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident employer.
At Active Care Group we want everyone to feel welcome and supported. We encourage applications from people of all backgrounds and experiences. If you need any reasonable adjustments during the recruitment or interview process, just let us know and we'd be very happy to discuss this with you.
What to look forward to:
- 25 days plus bank holidays
- Birthday off
- Join the Active Learning Hub and benefit from a wide range of e-learning and face-to-face training and development opportunities
- Benefits Hub giving discounts and savings on your weekly shop
- Free 24-hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship, and consumer advice
- A Nest Personal Pension account
- Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials like going to the dentist or opticians
- We recognise outstanding Active Behaviours via the Active Awards programme
- Enhanced Sick & Maternity Pay benefits
- Refer a Friend Scheme and earn yourself up to £1500 by recommending someone you know
- And, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group
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