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Brand Excellence Coach
Brand Excellence Coach – Exeter Area (12-Month Secondment)
At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries, as part of the Coca-Cola System. Whether enjoyed in a store, via a machine, at home, or on the go—we’ve got you covered.
The purpose of this individual contributor/secondment role is to:
- Ensure Costa brand standards are implemented and maintained across all served and self-served platforms
- Identify potential performance gaps and enable effective training solutions
About the Role
Our teams drive innovation and success—whether it’s pioneering new brewing technology, inspiring team growth, launching award-winning campaigns, or developing cutting-edge menu items. Yet being a global brand doesn’t mean forgetting our roots. As a Brand Excellence Coach, you’ll play a key part in elevating our brand through team development, coaching, and operational excellence.
Our teams may offer a global experience startlingly like home: service and fresh coffee from a long-standing family brand. The Costa Foundation and our community priorities reflect this commitment to making a difference. Whether you’re supporting coffee-growing communities or your lokal area, you contribute to real social impact.
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We invest in career advancement with opportunities like apprenticeships and development frameworks. Here, you can stir up success beyond the day-to-day — and this is the perfect time to join.
What You’ll Do
As a Brand Excellence Coach, this role pushes beyond coffee brewing, offering a chance to catalyse operational excellence. Core responsibilities include:
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Implementing & Upholding Brand Standards
- Ensure Costa brand standards are consistently delivered across all ownership models and self-served environments
- Identify performance issues and recommend coaching, training, and operational solutions
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Hands-on Communication & Coaching
- Deliver site-level coaching on brand excellence, operational best practices, and customer satisfaction
- Support partners and franchised teams in achieving world-class store performance and quality
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Your very own career expert that helps elevate your application to the next level.
- Training & Support
- Lead Express installations and upgrades, ensuring brand standards, including health & safety protocols, are fully understood
- Shadow, guide, and coach underperforming stores or machines toward continuous improvement
Who You Are
Quite simply: Costa needs visionaries who inspire teams.
We’re looking for:
- Expert standard-setting experience: A proven track record in a similar role, with coaching and leadership
- Forward-thinking: The ability to spot gaps, anticipate challenges, and craft bold solutions
- Passionate communicator: Charisma and ambition to share insights and deliver measurable change
- Unmatched operational excellence: If you are ** detail-oriented, adaptable, and hold a hit in your hand**, then this role may be right for you.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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