Selfridges
Brand Specialist (Supervisor) - Beauty Hall - Skin (Trafford)
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Brand Specialist (Supervisor) - Beauty Hall - Skin (Trafford)
Brand Specialist
Job Introduction
Deliver exceptional service to our customers by:
- Sharing product knowledge
- Creating a memorable experience
- Effectively managing complaints when they arise
Excite and motivate other colleagues in your department by:
- Sharing your knowledge of the brand
- Communicating stories of newness, product exclusives, and other key updates to drive sales
- Ensuring all team members are equipped with product knowledge through training
Understand and take responsibility for tasks that may go beyond typical role expectations, while:
- Spotting opportunities to improve business standards, customer service, and retail excellence
Ensure compliance with:
- Health, safety, and security procedures
- Active involvement in preventing stock loss
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Adapt to daily challenges with flexibility, ready to:
- Support across multiple departments, applying service excellence and collaboration
- Work across different functions as needed
Build and develop your own client base by:
- Using exceptional service skills to nurture customer relationships
- Maintaining these connections with a consistent, personalised approach
About You
You’ll be all over the numbers, helping to meet:
- Sales targets
- CRM goals
- NPS benchmarks
Key attributes include:
- Curiosity and appetite to learn, even if you haven’t worked with this data before
- Passionate communicator
- Inspiring brand training for your team
- Eliminated to foster sales growth
- Well-informed, with a focus on staying ahead of competitors
- Reputable as a sales and service expert
- Collaborative and dependable, ensuring teammates stay informed—whether successes, challenges, or feedback
- Approachable leader invested in your wider team, offering support for:
- Queries
- Coaching needs
- Pride in retail standards, with responsibilities to:
- Replenish stock
- Maintain Selfridges excellence
- Inspire others to uphold the same high standards
Get help with your application
Your very own career expert that helps elevate your application to the next level.
As an example of our company values, you’ll embody:
- Trustworthiness
- Respectability
Flexible Work
This role reflects a summary of responsibilities, but all team members must remain adaptable, with duties potentially changing according to business needs.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
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