Selfridges
Brand Specialist (Supervisor) - Beauty Workshop
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Roles & Responsibilities
Brand Specialist
As Brand Specialist at Selfridges, your primary mission is to:
- Deliver exceptional customer service by sharing deep knowledge of the products, creating memorable experiences, and handling complaints professionally.
- Empower and engage your team by sharing brand insights, exclusives, and stories that drive sales through motivational training.
- Spot opportunities to improve business efficiency, customer service, and retail standards by taking initiative beyond standard expectations.
- Follow health and safety and security protocols, actively contributing to stock loss prevention.
- Adapt to challenges and work flexibly, collaborating across different departments with a customer-first and collaborative attitude.
- Build and nurture customer relationships, using exceptional service to create long-term loyalty and repeat business.
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Key Personal Traits
- Data-driven: You’ll manage targets for sales, CRM, and customer satisfaction (NPS). Show curiosity to learn, analyse, and optimise.
- Passionate communicator: Skillful at inspiring teams with engaging brand stories, empowered by your knowledge of products.
- Ahead of trends: Proactively research competitors and industry shifts to stay informed.
- Sales & service expert: A natural talent for driving conversions while maintaining a premium service standards.
- Collaborative leader: Works closely with team contacts, sharing insights, solutions, and fostering team growth.
- Approachable mentor: You’ll coach peers, resolve queries, and support your team with expertise and encouragement.
- Attention to detail: Takes pride in self-service standards, from restocking to maintaining Selfridges quality, and inspiring others to match these expectations.
- A values driver: An example of Selfridges’s core values—trusted, respected, and committed to excellence.
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Note: Roles may evolve to meet business demands. Flexibility and adaptability are key.
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