Selfridges
Brand Specialist (Supervisor) - Luxury Designer Accessories
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Brand Specialist (Supervisor) - Luxury Designer Accessories
Brand Specialist
Job Introduction
As Brand Specialist, you will:
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Deliver exceptional service to our customers by:
- Sharing product knowledge
- Creating a memorable experience
- Effectively managing complaints
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Excite and motivate colleagues by:
- Sharing brand knowledge
- Communicating stories of newness, product exclusives, and other updates
- Driving sales through product knowledge training
- Cascading information via internal training
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Proactively take responsibility for tasks beyond role expectations, identifying opportunities to improve:
- Business outcomes
- Customer service standards
- Retail excellence
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Uphold health, safety, and security procedures, actively contributing to stock loss prevention
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Adapt to daily challenges in a flexible role, including:
- Supporting different departments
- Applying service excellence and collaboration across functions
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Build your own customer base by:
- Using exceptional service skills to nurture relationships
- Maintaining unique personal service standards
About You
You will thrive if you have:
Performance-Driven
- Approaches KPIs (sales, CRM, NPS, etc.) with curiosity and enthusiasm
- Continuously seeks to improve performance metrics
- clairely appetite to learn from data (even without prior exposure)
Communicator & Brand Advocate
- Natural communicator with passion for Selfridges products
- Inspires others through brand training and storytelling
Market Aware
- Proactively tracks competitor activities
- Uses insights to strengthen Selfridges offerings
Sales & Service Expert
- Proven experience as a sales and service leader
- Candidates with distinct backgrounds—whether retail, hospitality or customer-facing roles—are encouraged to apply.
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Collaborative Leader
- Reliable point of contact for brand partners to keep informed on:
- Success stories
- Challenges
- Customer feedback
- Provides coaching support and resolves queries across the team
Proud Shopkeeper
- Drives stock replenishment while maintaining Selfridges service standards
- Inspires team members to deliver excellence
Values Aligned
- Exemplifies Selfridges values: transparency, integrity, ambition, community
- Trusted colleague who earns respect through actions
Note: Flexibility is core to this role. Work responsibilities may evolve to meet business needs.
Selfridges
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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