Selfridges
Brand Specialist (Supervisor) - The Couture Club, Womenswear - Full Time
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Brand Specialist
Job Introduction
You will:
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Deliver exceptional service to customers by:
- Sharing in-depth product knowledge
- Creating memorable, positive experiences
- Managing complaints efficiently
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Inspire and motivate colleagues through:
- Sharing brand expertise
- Communicating stories of new products and exclusives
- Driving sales via ongoing training and knowledge-sharing
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Take proactive ownership:
- Identify opportunities to improve business, customer service, and retail standards
- Maintain flexibility to adapt to diverse challenges
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Prevent stock loss and uphold security by actively following health, safety, and stock control procedures
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Work collaboratively across departments while embedding service excellence and teamwork
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Build and maintain strong customer relationships through tailored, personalised service
A Bit About You
We’re looking for someone who thrives in a results-driven environment with key strengths including:
- Data-driven mindset: Curious about CRM targets, sales goals, and NPS metrics (even if you’re a quick learner!)
- Authentic brand advocate: A passionate communicator who can deliver inspiring training to the team
- Sharpshooter competitor insights: Actively monitoring and understanding competitor strategies
- Sales and service leadership: A proven expert in driving customer loyalty and commercial success
- Collaborative team player: Willing to work closely with teammates, sharing updates, challenges, and feedback
- Approachable leader: Committed to coaching, supporting, and mentoring the team
- Selfridges upholder: Skilled in stock replenishment, maintaining Selfridges standards, and setting an excellent example
- ambassador of our values: Selfless, trusted, and respected by peers and customers
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—Note: The role expects flexibility to support wider business needs as priorities evolve.*
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