Terberg DTS (UK)
Breakdown Administrator
Elland
Posted 26 days ago
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Breakdown Administrator
Service Control Supervisor Assistant Reports to: Service Control Supervisor Location: Elland – Halifax Direct Reports: None
Purpose of the Role
- Support with the supervision of all maintenance and repair activities
- Provide effective customer service, building relationships with both internal and external customers
- Action customer repair, maintenance, and breakdown requests in a timely and cost-effective manner
- Collaborate within a service team, liaising effectively with other departments
- Prioritise work, ensuring all documentation is accurate and clear
- Accurately input all information into in-house software systems
- Cover any absence or sickness of the regional controller
- Assist with administration for both the service and admin teams when required, ensuring data accuracy
Key Responsibilities
Customer Service & Enquiries
- Take customer calls and log repair notifications
- Allocate appropriate Field Service Engineers to meet customer needs
- Liaise with UK Service Supervisor and Service Manager regarding any issues
- Keep customers updated on job progress
- Handle day-to-day queries from internal and external customers
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Work Coordination & Scheduling
- Enter all jobs into the appropriate in-house computer systems
- Reschedule jobs and resources based on customer needs and availability
- Ensure service records are received from Field Engineers for technical review
Record-Keeping & Compliance
- Accurately record vehicle parts sales from Field Service Engineers
- Provide data/information (with supporting evidence) to customers about service work completed or outstanding
- Ensure all documentation is accurate, timely, and sufficient
Team & Cross-Departmental Support
- Liaise with customers regarding any enquiries or issues
- Assist other team members when required
- Collaborate with all departments, particularly on new projects or ongoing initiatives
Other Duties
- Carry out any additional tasks required to support the role or the needs of the business
Key Result Areas
- Time management and efficient resource allocation
- Management of customer enquiries effectively
- Monitoring Field Service Engineer documentation and accuracy
- Ensuring best practices are followed when distributing jobs to engineers
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Why You’ll Love Working Here
Benefits & Perks
- 25 days holiday + Bank Holidays (5-day week), or 20 days + Bank Holidays (4-day week)
- Enhanced Pension Scheme (5% match) and Death in Service Benefit (3x basic salary)
- Access to an Employee Assistance Programme (24/7 confidential support)
- Health Shield Medical Cash Plan – claim back for prescriptions, dental/optical, physio, specialist consultations, and more
- GP Access Anytime – instant online appointments, unlimited consultations
- Training & Development – mandatory equip. training, Management Development Programme, apprenticeships
- Cycle to Work Scheme – save on commuting costs
- Occupational Health Support & Surveillance – comprehensive health check services
- My Benefits Platform – discounts on retail, healthcare, entertainment, home & DIY
- Free, independent mortgage advice for financial planning
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Skills
Customer Service
Time Management
Documentation
Data Entry
Communication
Problem Solving
Resource Allocation
Team Collaboration
Technical Support
Job Scheduling
Field Service Coordination
Administrative Support
Customer Relationship Management
Service Record Management
Query Resolution
Software Proficiency
Location