Terberg DTS (UK)
Breakdown Administrator (Weekends)
Elland
Posted 26 days ago
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Breakdown Administrator (Weekends)
Service Control Supervisor Assistant – Elland, Halifax
Reports to: Service Control Supervisor Direct Reports: None Location: Elland – Halifax
About the Role
The Service Control Supervisor Assistant will:
- Support with the supervision of all maintenance and repair activities
- Provide effective customer service and build strong relationships with both internal and external customers
- Action customer repair, maintenance and breakdown requests efficiently—both timely and cost-effective
- Operate effectively within a service team and liaise smoothly with all other departments
- Prioritise work accurately, ensuring all documentation is correct, up-to-date, and concise
- Maintain accurate operational records across in-house software systems, including sufficient and suitable visual/deندهment details
- Cover any regional controller absence or sickness as required
- Provide administrative support to service and admin teams—including data recording, when needed
Responsibilities
Customer Liaison & Communications
- Take customer calls and log all repair notifications promptly
- Allocate Field Service Engineer responses based on customer needs
- Liaise with UK service supervisor and Service Manager regarding recurring/urgent issues
- Keep customers updated on job progress, ensuring transparency
- Address day-to-day queries from internal or external customers professionally
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Operational Coordination & Scheduling
- Ensure all jobs are recorded via in-house computer systems
- Reschedule jobs and resources dynamically based on customer priorities and resource availability
- Verify receipt of service records from engineers and submit them for technical review
Back-Office & Sales
- Track and record field service vehicle part sales accurately—ensuring timely processing
- Provide data & reports to internal/external customers for completed/outstanding work
- Assist other team members as needed
Shared Duties & General Support
- Collaborate with all departments—particularly to support projects or initiatives in progress
Key Result Areas
- Efficient time management and smart resource allocation
- Expert handling of customer enquiries
- Proactive monitoring of engineers’ documentation for completeness
- Maintenance of industry best practices in job distribution across the field team
What We Offer
Work-Life Balance
- 25 days holiday plus Bank Holidays (for a 5-day working week), pro rata to 20 days + Bank Holidays for a 4-day schedule
Reward & Behavioural Support
- Enhanced Pension Scheme & Death In Service (DIS) Benefit: 5% of salary goes into pension, plus 3x basic salary in the unlikely event of death due to illness
- Employee Assistance Programme (EAP): Access confidential support 24/7 for:
- Mental health: stress, anxiety, bereavement, counselling
- Practical & legal: tenancy/housing, financial advice (including debt), family/parental issues, childcare, substance misuse, medical guidance
- Health Shield Medical Cash Plan: Claim cashback for:
- Prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans
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Health & Convenience
- GP Anytime: Scheduled appointments 24/7 (online/on-demand), no capped visits, over-the-counter prescriptions
- Cycle to Work Scheme: Reduce commuting costs and support a healthy lifestyle
- Occupational Health & Surveillance: Ongoing support and medical checks
Additional Perks
- My Benefits Platform: Discounts including high-street retailers, health/wellness services, entertainment, days-out, and DIY/home improvements
- Independent Free Mortgage Advice: Expert one-to-one consultation tailored to your needs
- Training & Career Growth:
- Mandatory equipment training
- Management Development Programme
- Upskill Upskill through apprenticeships (where applicable)
We value integrity, teamwork, and proactive problem-solving. Join us to contribute within this dynamic technical team!
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Skills
Customer Service
Time Management
Data Entry
Communication
Problem Solving
Resource Allocation
Documentation
Team Collaboration
Technical Support
Job Scheduling
Field Service Coordination
Administrative Support
Customer Relationship Management
Service Management
Query Resolution
Record Keeping
Location