One Call Rescue
Breakdown Call Handler
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One Call Rescue
One Call Rescue supports motorists when they need us most, helping to coordinate fast and reliable assistance following a vehicle breakdown or accident. Our team works around the clock to keep customers informed, reassured and moving.
An exciting opportunity has become available to join our busy Breakdown team at our Doncaster office.
Role Details
This is a full-time, office-based role working a four-on, four-off shift pattern. Shifts are 12 hours and cover both days and nights:
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- 6:30am to 6:30pm
- 6:30pm to 6:30am
Responsibilities
As a Breakdown Call Handler, you will support customers following a breakdown or accident, coordinating their recovery from start to finish. You will liaise with recovery agents and internal teams, keep customers informed and maintain accurate records throughout the process.
Requirements
We’re looking for someone who:
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- Has a friendly and professional telephone manner
- Communicates confidently by phone and in writing
- Can work quickly and accurately in a fast-paced environment
- Uses good judgement to prioritise different situations
- Has strong attention to detail and computer skills
- Is passionate about delivering excellent customer service
No previous experience is required, as full training will be provided.
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