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Breakdown Response Agent – SIXT Van & Truck
About SIXT Van & Truck
SIXT Van & Truck is part of the SIXT Group, the global leader in mobility services with over 110 years of experience. We supply a diverse range of automotive solutions to more than 100 countries worldwide and specialise as a leading commercial vehicle rental company, offering high-quality rental services for trucks, vans, and specialised vehicles. Our mission is to deliver exceptional customer service while maintaining strong industry partnerships.
The Role: Breakdown Response Agent
The Breakdown Response Agent manages reactive maintenance and breakdown incidents during operational hours (08:00–17:00, Monday–Friday). As the primary point of contact for drivers and customers facing vehicle breakdowns or urgent defects, this role ensures:
- Coordination of rapid response via approved repairers and external breakdown partners
- Minimisation of vehicle downtime and safe enforcement of breakdown recovery
- Bridging gaps in driver mobility through temporary replacements where necessary
Daily Responsibilities
- Assess & Assure: Manage inbound breakdown calls and provide clear guidance, reassurance, and instruction
- Coordinate Responses: Work with repairers, breakdown partners, and recovery teams to expedite solutions
- Arrange Replacements: Source and organise temporary vehicles to minimise disruption
- Manage Handover: Facilitate daily handover processes from the external breakdown partner and prioritise repairs
- Administration: Authorise reactive repairs, create purchase orders, and monitor work progress
- Record & Report: Maintain accurate records, verify invoices, and support cost reporting and defect pattern analysis
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Your Skills & Experience
- Technical Background: Preferred experience in fleet, roadside assistance, transport, or automotive industry
- Pressure Handling: Ability to stay calm under pressure and make decisions swiftly and confidently
- Communication: Strong telephone and verbal communication skills with a confident, reassuring tone
- Organisation: Effective management of multiple live incidents, ensuring swift action without errors
- Tech Aptitude: Comfort using computer systems, databases, and repairing databases
- Practical Skills: Willingness and ability to interact directly with drivers, recovery teams, and external partners
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Why Join Us?
Competitive Reward Package
- Attractive base salary with performance-based bonus
Time Off & Financial Security
- Up to 22 days holiday plus bank holidays
- Pension scheme
- Life assurance
Wellbeing & Career Support
- Access to an Employee Assistance Programme
- Comprehensive wellbeing resources
- Opportunities for career growth in a flat, entrepreneurial management structure—direct access to decision-makers
Who We Are
SIXT is globally leading in mobility, with €4.0B in revenue and over 9,000 employees worldwide. Our ONE mobility platform integrates:
- Car rental (SIXT rent)
- Car sharing (SIXT share)
- Taxi/ride/chauffeur services (SIXT ride)
- Car subscription (SIXT+)
We operate with 350,000 vehicles, 4,000 partners, and 5,000,000 drivers across 110+ countries at 2,000 rental stations. Our core values? Exceptional customer experience and innovative, long-term thinking.
Join us and start shaping the future of mobility!
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