Job Title: Breast Pathway Coordinator (Multi-Site)

Location

Cromwell Hospital, 164-178 Cromwell Road, Kensington, London SW5 0TU, and Clinics.

Department

Mammography

Salary

£42,100 per annum, plus Bupa Benefits.

Contract

Permanent

Hours

Full time / 37.50 hours per week (Mon-Fri)

We Make Health Happen

As a Coordinator at Bupa, our patients will be your top priority. With no shareholders, we reinvest our profits back into our business to give you the extra time and technology you need to make a difference to our patients each and every day. Joining Bupa, you'll benefit from access to our state-of-the-art Clinical Training Facility, a center for connected learning, care, and careers. This forms part of Bupa Campus, a vibrant new learning initiative which brings us together in virtual and physical spaces across the Bupa globe.

About The Cromwell Hospital

The Cromwell Hospital is a major international private hospital in West London receiving both UK and international patients. We are committed to providing the highest quality healthcare outpatient and inpatient service care. The hospital has 180 beds and 4 suites, theatres, medical and surgical wards, cardiac center, CDU, level 2 and 3 full intensive care facilities, pediatrics, diagnostic services, physiotherapy, a dedicated day surgery unit, and a new cath lab.

You’ll Make This Happen As

Breast Pathway Coordinator

As the Breast Pathway Coordinator, you will be responsible for the delivery of a coordinated breast care service across Cromwell hospital and clinic sites. Under the general guidance of the Breast Care Service Manager/Lead Mammographer, you will be responsible for all activities in the symptomatic breast clinics and provide a link between Hospital, Patients, Consultant, and other service users.

• Coordinate patient registration, preparation of outpatient accounts, receipting payment for hospital services, booking follow-up appointments, and further diagnostic examinations utilizing RIS and reconcile the performed imaging requests with Compucare.
• Interact with patients, consultants, staff, and visitors in a way that creates an experience in accordance with the BUPA code: putting customers at the center of the service.
• Ensure there is radiologist and surgical cover for all breast pathway sessions at Cromwell, Basinghall, and Canary Wharf, escalating concerns to the breast services lead or divisional manager as appropriate.
• Attend fortnightly breast services meetings raising any clinical or operational concerns.
• Coordinate a patient journey across multiple sites to ensure the patient receives timely diagnostics.
• Ensure all patients who have undergone biopsies have results returned and escalate any non-returns as appropriate in line with service KPIs.
• Monitor utilisation of breast clinics across sites and alert any areas of concern to management.
• Train administrative staff in supporting one-stop breast clinics offering support with RIS, BOSS, and compucare training where needed.
• Be fully conversant in all areas of Reception and cover where needed; either Main Reception or other areas where patients are “arrived” in a department.
• Actively meet and greet patients and visitors in a warm, respectful, and courteous manner at all times, acting in a way that actively contributes to the promotion and improvement of the Cromwell Hospital and BUPA clinics brand.