Oxygen Talent Solutions
British Sign Language Manager
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BSL Services Manager
Location: Hybrid (with occasional travel to London and client sites)
Help Shape the Future of Accessible Communication
Are you passionate about improving access for Deaf people? Do you have experience working with British Sign Language (BSL), Deaf communities or accessibility services?
Our client is a growing, values-driven language service provider delivering BSL interpreting, spoken language interpreting, video interpreting, translation and transcription services to organisations across the UK.
Their clients include the NHS, local authorities, charities, legal organisations, educational establishments and private businesses. What sets them apart is their commitment to delivering ethical, flexible and genuinely people-centred services.
As demand for accessible communication continues to grow, they are looking for a BSL Services Manager to lead, develop and champion their BSL offering.
This is an opportunity to make a real difference—helping organisations become more accessible while ensuring Deaf people receive the high-quality communication support they deserve.
About the Role
This is a varied role combining service delivery, quality, relationship management and business development.
You'll be the organisation's BSL specialist, working closely with clients, BSL professionals, internal teams and members of the Deaf community to ensure services are delivered to an exceptional standard.
Whether your experience comes from managing BSL services, working within a Deaf organisation, accessibility, interpreting services, language services or another related field, we'd love to hear from you.
Most importantly, we're looking for someone who understands the importance of accessible communication and wants to help shape and grow an outstanding BSL service.
What You'll Be Doing
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Lead BSL Service Delivery
- Oversee the successful delivery of BSL interpreting services across video, telephone and face-to-face appointments.
- Support the coordination of BSL bookings and help ensure the right professional is matched to every assignment.
- Provide guidance on BSL services and accessibility requirements to colleagues and clients.
- Monitor performance and identify opportunities to improve service quality and customer experience.
Drive Quality and Professional Standards
- Support the recruitment, onboarding and assessment of BSL professionals.
- Help maintain high professional standards across the BSL supply network.
- Keep up to date with developments in the BSL profession, accessibility legislation and best practice.
- Work collaboratively with interpreters and BSL professionals to support continuous improvement.
Build Relationships
- Develop strong partnerships with clients, Deaf organisations and community stakeholders.
- Act as a trusted advisor on BSL services and accessible communication.
- Represent the organisation positively within the Deaf community and wider accessibility sector.
Support Business Growth
- Work alongside the commercial team on client meetings, tenders and proposals.
- Help identify new opportunities to develop and expand BSL services.
- Contribute ideas that enhance the organisation's accessibility offering.
Collaborate Across the Business
- Work closely with Operations, Recruitment, Quality and Commercial teams.
- Share knowledge and promote best practice across the organisation.
- Support accessibility and inclusion initiatives across the business.
About You
We're looking for someone who brings a combination of knowledge, empathy, leadership and a genuine commitment to accessibility.
You might currently work in:
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- BSL or interpreting services
- A Deaf-led organisation or charity
- Accessibility or inclusion services
- Language services
- Community engagement
- Operations or service management
- Customer success within accessibility or public services
You'll ideally have:
- Strong British Sign Language (BSL) skills and a good understanding of Deaf culture and the lived experiences of Deaf BSL users.
- Experience managing or supporting BSL services, accessibility services or similar customer-focused operations.
- Knowledge of professional standards, safeguarding and accessibility requirements relating to BSL services.
- Excellent organisational and relationship-building skills.
- Confidence working with clients, suppliers and stakeholders at all levels.
- A proactive approach with the ability to manage multiple priorities.
- A passion for improving access, inclusion and equality.
A recognised BSL qualification or equivalent practical experience is welcomed. We value lived experience, community knowledge and professional expertise equally, and encourage applications from both Deaf and hearing candidates.
Why Join?
This is an opportunity to join an organisation where accessibility isn't just another service—it's central to everything they do.
You'll have the chance to influence how BSL services are delivered, build meaningful relationships across the Deaf community and help shape the future of an expanding service with real social impact.
If you're looking for a role where your knowledge, ideas and passion can make a genuine difference, we'd love to hear from you.
Please note: Applicants must have the Right to Work in the UK and be willing to undergo a DBS check. Occasional travel to London and client locations will be required.
Apply via LinkedIn or send your CV to info@oxygentalent.com.
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