giffgaff | Certified B Corp
Broadband & FMC Trading Manager @ giffgaff
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Summary
Location
Uxbridge
Job Type
Full Time
Ref #
74585
About the Role
As Broadband & FMC Trading Manager, you will sit at the heart of giffgaff’s connectivity performance, owning the end-to-end commercial trading rhythm across broadband. This is a highly visible role focused on driving growth, improving install outcomes, and maximising customer value, ensuring we consistently meet and exceed our commercial targets.
You will lead the weekly trading cadence, bringing together insights from across the funnel to understand performance drivers, identify risks, and unlock opportunities. Working closely with Data, BI, Commercial, and Operational teams, you will translate complex data into clear, actionable narratives that influence decision-making at all levels.
In this role, you will take ownership of how we respond to performance shifts, from reacting to competitor activity and market dynamics through to refining forecasts and aligning supply with demand. You will play a key role in ensuring we balance sales ambition with operational delivery, working with internal teams and external partners to optimise install success and customer experience.
You will also continuously evolve how we use data, enhancing dashboards, improving visibility of performance, and shaping how insights are communicated across the business. This is an opportunity to combine analytical thinking with commercial instinct and storytelling, helping to shape the future of giffgaff’s broadband and FMC proposition.
Who We Are
Do you want to join a connectivity provider that's up to good? At giffgaff, we do things differently. We call out the bad and find a better way. We're laser-focused on flexibility, value, and mutual good. And we're proud to be a certified B Corp. This means we've joined a network of more than 2,000 UK companies who want to make a positive impact on people and the planet. Working at giffgaff is something you could be proud of too.
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You'll get the best of both worlds, the energy and fast pace of giffgaff, plus all the benefits that come with being part of our parent company, Virgin Media O2.
Our business model is unique. We work with our members (our customers) to understand their needs in all areas of the business. We love this highly collaborative approach. We're always looking to acquire new members, and to do that we need the best people in our team.
In return for your outstanding efforts, you'll be rewarded with a competitive salary and excellent benefits that are all about making your work life a winner. Take a look at our culture and benefits - you might just be surprised.
Our bright and modern gaff is in Uxbridge, in leafy West London. But if commuting isn't for you, most of our roles can be hybrid or remote, or anywhere in between.
The Must Haves
In order to be considered, you must have the following experience:
- Strong understanding of broadband subscription journeys and install operations
- Knowledge of FMC propositions and how mobile and broadband drive customer value
- Experience leading senior trading forums or performance reviews
- Advanced data visualisation and storytelling skills using tools such as Excel, PowerBI, or Tableau
- Ability to interpret data and challenge performance to drive commercial outcomes
The Other Stuff We Are Looking For
We'd also love you to bring:
- Experience using AI or machine learning to enhance customer journeys
- Understanding of subscription finance or unit economics
- Background in commercial performance or revenue operations roles
- Strong stakeholder management across technical and commercial teams
- Experience working in fast-paced, data-driven trading environments
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What's in it for you
Our goal is to celebrate our people and their lives. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.
Working at giffgaff means you get a bumper reward package bursting with benefits, and loads of extras you can add if you'd like to. These are designed to support both you and your loved ones, making sure that you're covered no matter what life throws your way.
We're all about hybrid working here, so expect to have a base location where you'll have the right facilities to enable amazing collaboration and quality time with your team, alongside all the right kit to work from home too.
Next Steps
If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application, the next steps of the process, if successful, are likely to include an initial recruiter conversation, followed by interviews with the hiring team and a task or case study.
Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you're offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information, if needed.
Thanks for your patience and for showing an interest in joining the giffgaff family.
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