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Broadcast Network IT Support Specialist
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About the role
A Brief Summary…
As a Broadcast Network IT Support Specialist, you will be responsible for supporting, maintaining, and optimising core network infrastructure, including firewalls, compute environments, virtual machines, operating systems (Windows, Linux, Mac), and high-performance storage systems such as SANs.
This role requires strong accountability, teamwork, and excellent communication skills, enabling you to effectively engage with both technical colleagues and non-technical stakeholders.
Key responsibilities
- Plan, install, and configure LAN/WAN networks and VPNs
- Implement and maintain firewalls, PKI (Public Key Infrastructure), and intrusion detection systems
- Monitor network performance, apply patches, and perform system upgrades
- Manage TCP/IP networking infrastructure, including multi-VLAN environments and Layer 3 routing
- Maintain and improve IT security controls and firewall policies
- Create and maintain accurate network diagrams and technical documentation
- Provide support across Windows, Mac, and Linux-based desktop and server systems
- Monitor and optimise performance of core infrastructure and systems
- Troubleshoot and resolve IT faults in a timely and efficient manner
- Develop and maintain workflows supporting Broadcast IT operations
- Guide engineers, operators, and production staff through complex technical scenarios
- Plan and execute maintenance activities, balancing operational risk and client impact
- Escalate issues and liaise with vendors and stakeholders as required
- Proactively support IT systems and collaborate with wider technical departments
- Ensure documentation, processes, and workflows are kept up to date
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- Strong knowledge of TCP/IP networking, multi-VLAN environments, and Layer 3 routing (essential)
- Experience with firewall configuration, security policies, and IT information security best practices
- Solid understanding of Microsoft server technologies, including:
- Active Directory (AD)
- DNS / DHCP
- SMB Shares
- Group Policy and user permissions
- Proactive mindset with the ability to identify issues before they arise
- Ability to operate effectively in high-pressure, technically complex environments
- Strong adherence to processes including ticketing, documentation, auditing, and change control
- Excellent prioritisation and time management skills
- Ability to work independently and as part of a team
- Clear and confident communication skills (written and verbal)
- A positive, collaborative, and solutions-focused attitude
- Ability to remain calm under pressure and respond tactfully to stakeholder needs
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