Sky
Broadcast Support Team Lead
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We don’t just believe in better. We make it happen.
Better content. Better products. And better careers.
Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky.
The Origination & Distribution Support team is responsible for ensuring the reliable operation of Sky's Broadcast Playout, MCR and Live Events Hub systems. Supporting some of the UK's largest live sporting, news and entertainment events, the team provides technical support across traditional broadcast infrastructure, IP networks and cloud-based services.
As a Broadcast Support Team Lead, you will provide both technical and people leadership for a team of Broadcast Support Engineers operating within a live, mission-critical broadcast environment. You'll lead the team's response to major incidents, oversee operational performance, develop engineering capability and work closely with operational, project and engineering teams to ensure services remain resilient, supportable and ready for future technologies.
What You'll Do
- Lead a team of Broadcast Support Engineers, providing day-to-day technical leadership, coaching, mentoring and performance management for 5-7 direct reports.
- Act as the technical lead during service-affecting incidents, coordinating fault resolution, managing technical communications and driving timely service restoration.
- Support Sky's Broadcast Playout platforms, Live Events Hub, MCR, ensuring high levels of operational availability.
- Lead complex fault investigation, root cause analysis and post-incident reviews, identifying opportunities to improve service resilience and operational processes.
- Represent O&D Support at daily operational and stakeholder incident reviews, providing clear technical updates and driving actions through to completion.
- Work closely with Engineering, Operations and Project teams to define, review, integrate and transition new technologies into operational support, ensuring maintainability and operational readiness.
- Deliver and coordinate planned engineering activities, including software upgrades, infrastructure improvements and service enhancements, with minimal operational impact.
- Promote engineering best practice through documentation, knowledge sharing, mentoring and continuous improvement initiatives.
- Support out-of-hours engineering activities as required.
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Essential Criteria
What you'll bring
- Significant experience supporting complex broadcast environments, ideally across Playout and MCR.
- Previous experience leading technical teams or mentoring engineers within a live operational environment.
- Strong knowledge of broadcast signal chains, production workflows and playout technologies.
- Experience supporting compressed and uncompressed IP video workflows, including SMPTE ST 2110, SMPTE ST 2022-2 and SMPTE ST 2022-6.
- Good understanding of linear broadcast workflows and live event contribution technologies.
- Experience with video distribution, monitoring and control systems and complex audio workflows, including Dolby technologies.
- Strong understanding of IP networking fundamentals, including TCP/IP, UDP, multicast, VLANs and firewall concepts.
- Exposure to cloud technologies such as AWS or Azure.
- An understanding of Zixi Zen Master would be advantageous.
Desirable Skills
- Excellent analytical and structured fault-finding skills, with the ability to lead complex technical investigations.
- Outstanding communication and stakeholder management skills, with the ability to translate technical information for operational and non-technical audiences.
- A collaborative leadership style, with a genuine passion for developing people and building inclusive teams.
- A continuous improvement mindset, always seeking opportunities to enhance operational resilience, engineering capability and service quality.
Benefits and perks
There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:
- Free Sky TV or NOW package, including Sky Sports and Sky Cinema
- Pension package with up to 9% employer contribution
- Private healthcare with mental health support
- Aviva Digital GP and dental insurance
- Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
- Sharesave and Tech schemes
- A range of Sky VIP rewards and experiences
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How you’ll work
This role is onsite in our Osterley office.
Shift Pattern
This role follows the AP shift pattern, primarily working onsite between 07:00 and 19:00, supporting a live 24/7 broadcast operation. Flexibility will be required to support major incidents, planned engineering activities and operational priorities.
Your office base
Osterley
Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.
Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there’s free onsite parking available for cars, motorbikes and bicycles.
Who we are
We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.
We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.
To find out more about working with us, search on social media.
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