Alpaca
Brokerage Client Service Associate
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Who We Are:
Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series D funding round brought our total investment to over $320 million, fueling our ambitious vision.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 9 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Alpaca is proudly backed by top-tier global investors, including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Unbound, SBI Group, Derayah Financial, Elefund, and Y Combinator.
Our Team Members:
We're a dynamic team of 380+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!
We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.
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Your Role:
Join Alpaca's Brokerage team supporting our B2B clearing platform and the broker partners building modern investing experiences on top of our APIs. As a Brokerage Client Service Associate, you'll serve as a trusted operational and service partner, helping broker partners and clients navigate brokerage operations, trading, account services, and API-enabled workflows.
Things You Get To Do:
- Serve as the primary point of contact for broker partners and institutional clients, delivering timely and accurate support across brokerage operations
- Resolve a diverse range of brokerage inquiries spanning account services, trading, transfers, funding, and operations
- Process brokerage operational requests including account maintenance, order entry, fund distributions, journals, transfers, and other back-office activities while ensuring accuracy, regulatory compliance, and timely execution
- Partner cross-functionally with Brokerage Operations, Trading, Customer Success, Sales, Solutions Engineering, Product, and Engineering to resolve client issues and improve operational processes
- Provide first-level technical support for brokerage platform functionality, API usage, and workflow questions, escalating complex issues to Product or Engineering as needed
- Investigate client issues, identify root causes, and drive timely resolution by coordinating across internal teams
- Identify recurring client issues and partner with Product, Engineering, and Operations to improve workflows and the overall client experience
- Support ad hoc projects and operational initiatives as assigned by management
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Who You Are (Must-Haves):
- Excitement for Alpaca's mission and the future of financial technology
- 1–3 years of experience in brokerage operations, client service, financial services, or the securities industry
- FINRA Series 7 license preferred, or ability to obtain within six months of hire
- Strong attention to detail, accuracy, and reliability with the ability to thrive in a fast-paced environment
- Excellent written and verbal communication skills, with the ability to explain brokerage concepts clearly to both technical and non-technical audiences
- Working knowledge of FINRA, SEC, and broker-dealer regulatory requirements
- Familiarity with KYC, CIP, AML, and account onboarding processes
- Comfortable navigating ambiguity, adapting to evolving processes, and continuously improving operational workflows
- Ability to collaborate effectively in a remote-first environment
- Demonstrated ownership, curiosity, and a willingness to take on new challenges
How We Take Care of You:
- Competitive Salary & Stock Options
- Health Benefits
- New Hire Home-Office Setup: One-time USD $500
- Monthly Stipend: USD $150 per month via a Brex Card
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
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