Norfolk County Council
BSO Level 1 - Fostering Support
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Business Support Officer (Administration) Level 1 – Fostering Support
Grade: D Hours: 37 per week Salary: £25,989 to £26,403 per annum Location: County Hall, Norwich / Hybrid Contract: Permanent
About the Role
We are seeking a competent, well-organized and self-motivated individual to support the Fostering & Kinship team. This busy and varied role includes responsibilities such as:
- Raising purchase orders (POs)
- Handling confidential data securely
- Drafting and sending correspondence (letters)
- Dealing with administrative tasks in a bustling office environment
This position requires a strong understanding of:
- Office administration processes
- Safeguarding children’s policies and ethical handling of sensitive information
- Financial procedures, including purchasing, invoicing, and expense management
Key responsibilities also include:
- Providing excellent customer service across all service levels
- Demonstrating excellent ICT skills, with proficiency in:
- Microsoft Word
- Microsoft Excel
- Databases
- Exhibiting exceptional time management, organisation, and prioritisation, particularly when working under tight deadlines
- Maintaining strong communication skills, both written and verbal
Before applying, it is strongly recommended to review the full Job Description and Person Specification: Full JD & PS
Benefits
Working for Norfolk County Council offers a comprehensive benefits package, including:
- Competitive salary within the ICT Pay Awards scale
- Generous holiday entitlement
- Health and wellbeing support, including:
- Fast-track clinic access
- Free confidential counselling
- Preferential use of health facilities
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Financial and Lifestyle Perks
- Flexible working options, including (depending on requirements):
- Flexi-time
- Part-time opportunities
- Remote/hybrid working
- Norfolk Rewards employee discount scheme:
- Savings on groceries, clothing, holidays, tech, gym memberships, or entertainment
- More details
- Blue Light Card eligibility for Fire Service & Social Care staff (for discounts)
- Approved relocation expenses and work travel reimbursements
- Generous pension contributions under the Local Government Pension Scheme:
- Automatic employer matching
- Life assurance, death-in-service benefits, and dependant pensions
- Tax-efficient benefits, including:
- Additional pension contributions via salary sacrifice
- Bike purchase schemes
- Greener travel incentives (eligible for ultra-low emissions car leases)
- Bonus schemes for successful referrals of hard-to-fill roles
Additional Information
Selection Process
Norfolk County Council prioritises internal candidates, especially:
- Employees at risk due to redployment or restucture
- Redeployment Closing Date: 29 June 2026, 23:55
- General applications accepted up to 14 July 2026, 23:55
Find further details on terms and conditions in Norfolk’s employee portal: Workforce Information
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Norfolk as a Place to Work
Our county boasts:
- A stunning blend of coastal scenery, historic Broadland estates, and vibrant market towns
- A growing economy across energy, agriculture, social enterprise, and innovation
- Proactive infrastructure development, including new housing and schools improvements
- Exceptional work-life balance, with flourishing cultural and community hubs
As Norfolk’s main local authority, we deliver essential services to 850,000+ residents, guided by collaboration between elected officers and citizens.
About Norfolk County Council
We work closely with District Parish Councils and partners in business, health, and the voluntary sector to enhance local outcomes. Ambitious in mission and committed to inclusivity and customer-centric service, we support Norfolk’s future with fresh innovation.
Learn more about joining our team via myOracle if currently employed.
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