Serco Plc
Building Craftsperson
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Building Craftsperson
Building Craftsman – Estates Team [Norfolk and Norwich University Hospital, Norwich, NR4 7UY](location Norwich)
Job Details
- Salary: £29,744 to £32,328.27 (plus excellent benefits)
- Schedule: Permanent, Monday to Friday, 8am–4pm (30-min break)
- paper-page): Construct NSW
About the Role
Ready to impact a better future? As a Building Craftsman in our Estates team, you’ll maintain and improve a vital healthcare environment, ensuring facilities remain safe, functional, and supportive of patient care every day. Your work directly contributes to a setting where lives are improved—every repair, every revolution you undertake matters.
Key responsibilities span planned maintenance and emergency repairs, ensuring operational efficiency and directly supporting patients, visitors, and colleagues. This dynamic role combines technical skill, problem-solving, and collaboration across teams, with visible outcomes that make a real difference.
Responsibilities
You’ll be entrusted with:
- Carrying out building maintenance and new works, adhering to high-quality standards
- Using your own initiative to diagnose and resolve building fabric issues efficiently
- Supporting other trades and collaborating across teams when needed
- Maintaining accurate records, including work logs, timesheets, and audit information
- Strictly following health and safety policies for safe working
- Participating in on-call rotas and responding to emergency repair needs when required
Requirements
To thrive in this role, you’ll need:
- NVQ Level 2 in Carpentry (or equivalent)
- Strong knowledge of building maintenance and repair techniques
- Problem-solving skills with the ability to work independently and autonomously
- Excellent communication alongside a collaborative, flexible approach
- A commitment to safety, quality, and continuous improvement
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Critical:
- Basic DBS check required (in line with the Rehabilitation of Offenders Act 1974).
- Will undergo an Occupational Health Questionnaire to assess suitability for the role.
Benefits
We’re a top 1% employer, offering support that helps you grow, thrive, and achieve. Benefits include:
Work-Life Balance
- 25 days annual leave + bank holidays (with option to buy up to 5 extra leave days/year)
Financial & Professional Growth
- Up to 6% contributory pension scheme
- Performance-based bonus scheme
- Company car or cash alternative
- Private medical insurance
- Access to 1,100+ internal courses, funding for qualifications, and apprenticeships (e.g., L3 Team Leader or L5 Operations Manager apprenticeships)
- Mentoring opportunities and encouragement of internal progression
Wellbeing & Support
- Employee Assistance Programme
- Bupa Anytime HealthLine & wellbeing app
- 30% off at Serco-managed leisure centres
- 24/7 virtual GP access
- Broad discounts across 1,000+ retailers (from food/shopping to travel and entertainment)
Community Impact
- Paid volunteering day
- Tax-free charitable giving via Payroll Giving Scheme
- Contribute monthly to Serco’s Internal Community Fund Charity
Inclusivity & Belonging
- Diverse employee networks, supporting:
- LGBTQIA+ employees
- Women, parents, and carers
- People with disabilities
- Veterans
- All cultural backgrounds
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About Serco
At Serco, we deliver essential public services globally—from healthcare facilities to transportation infrastructure. Our 50,000-strong team consistently reshapes services for the benefit of citizens. By joining us, you’re part of a mission: a future built on pioneering innovation, care, and inclusive growth.
We provide unlimited access to networks like:
- SercoInspire (Gender)
- SercoEmbrace (Multicultural)
- SercoUnlimited (Disability)
- In@Serco (LGBTQ+)
Serco is proud to be a Disability Confident Leader, with the Gold Inclusive Employer Standard. We champion diversity, accessibility, and inclusion, actively supporting underrepresented groups and waiving recruiters-guidelines for fair opportunities.
Open to All
Serco is dedicated to a workplace built on potential and performance. We make reasonable adjustments during interviews and employment, offering flexible working solutions where possible. We proudly uphold the "Ban the Box" pledge (with few exemptions due to roles like this requiring security clearance).
Need Assistance? Contact 0345 010 4000 for application help. Or visit [our website](link with placeholder) to apply now!
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