How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Overview
At Form, our customers and clients are at the heart of everything we do. This philosophy has been successfully proven across our mixed-use estates and commercial assets, driven by our Property Management team.
We are seeking an experienced and enthusiastic Building Host to deliver exceptional customer service and building support across a flagship cluster of Grade A mixed-use commercial buildings within Enterprise City, part of the wider St John’s regeneration project.
Future
This is an exciting opportunity to take on an essential role within a growing business, acting as the face of the business and contributing to operational excellence. The successful candidate will maintain and enhance current service delivery; support delivery of the businesses team growth and benefit from clear progression opportunities as the company continues to expand.
Role Purpose
As a Building Host, you will be responsible for delivering outstanding guest services, ensuring all buildings are safe, compliant, and welcoming environments for customers and visitors. You will act as a brand ambassador for Form, demonstrating professionalism, integrity, and a collaborative approach in all interactions.
Key Responsibilities
Front-of-House & Customer Service
- Provide a professional and welcoming reception service for all occupiers and visitors
- Act as the first point of contact for enquiries, delivering a high standard of customer service at all times
- Manage visitor registration, access control, and security procedures
- Handle incoming calls, emails, and service requests efficiently
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Occupier Experience & Engagement
- Build positive relationships with occupiers and regularly engage to understand their needs
- Support occupier events, wellbeing initiatives, and community activities within the building
- Communicate updates on building services, maintenance, and events
- Gather feedback and contribute to continuous improvement of the occupier experience
Facilities Coordination
- Support the day-to-day operation of the building to ensure it is clean, safe, and fully functional
- Coordinate reactive and planned maintenance by liaising with contractors and service providers
- Monitor the standard of cleaning, security, and other services
- Conduct regular walk-rounds to identify issues and ensure high presentation standards
Helpdesk & Administration
- Manage facilities helpdesk requests, ensuring they are logged, tracked, and resolved within agreed timeframes
- Maintain accurate records of building activities, incidents, and service requests
- Assist with reporting on service performance and customer satisfaction
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Health, Safety & Compliance
- Support the implementation of health & safety policies and procedures
- Report hazards, incidents, and near misses promptly
- Assist with fire safety procedures, drills, and emergency preparedness
- Ensure compliance documentation is up to date
About You
You will be a proactive and customer-focused professional with experience working in customer service, ideally within commercial or mixed-use environments. You will be able to work independently and autonomously using your initiative to deliver exceptional service to our building occupiers and visitors.
Personal Attributes and Behaviours
- Customer-focused with a passion for delivering excellent service
- Proactive and solution-oriented
- Confident and professional under pressure
- Well-presented and reliable
- Team player with a positive attitude
Experience
- Experience working within customer service or hospitality is essential
- Experience working in commercial and mixed use environments is desirable.
Knowledge and Qualifications
- IOSH Working Safely or IOSH Managing Safely is desirable
- Emergency First Aid at Work is desirable
- Fire Warden Training is desirable
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills