CBRE
Building Manager, Belvedere, Manchester, UK
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Building Manager, Belvedere, Manchester, UK
Facilities Manager (Commercial)
About The Role
Manage the day-to-day operational activities while adhering to all health and safety, environmental, and company procedures, along with legislative requirements, budgetary costs, and client/tenant requirements in line with supplied customer service criteria and key performance indicators (KPIs).
Role Specific Particulars
The role is based in a large premises located in the city centre of Manchester. The successful candidate will be part of a site team comprising security guards and cleaners, playing an essential role in supporting the property, colleagues, clients, and occupiers.
Key Focus Areas:
- Operational oversight
- Customer and tenant service excellence
- Physical maintenance
- People management
What You’ll Do
Commercial Responsibilities
- Preparation, control, and monitoring of the service charge budget in compliance with the client’s budgetary agreement and agreed timelines, in collaboration with the Senior Facilities Manager.
- Development and submission of management reports as required by the business.
Compliance
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Ensure adherence to all health and safety compliance, including:
- Regular execution of health and safety audits, fire evacuations, and related checks within the required intervals.
- Maintenance and updates to emergency plans and site maps in accordance with laid-down protocols.
- Meridian (health and safety tool) updates as necessary.
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Proactive risk management while handling insurance compliance, including liaisons with public and statutory bodies as necessary.
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Maintain and annually review/update a Crisis Management Plan and conduct testing.
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Assist with the compilation of external contracts in collaboration with the Senior Facilities Manager and the Procurement Department, ensuring compliance with company guidelines.
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Maintain and provide required management information and records, including but not limited to:
- Asset registers
- Emergency plans documentation
- Plant equipment testing records
- Legal compliance documents
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Liaise with local authorities as required.
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Perform other duties as requested by the business.
Customer Service and Quality
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Oversee maintenance and high-standard service delivery for the building fabric, both externally and internally, in adherence to the management contract and agreed budgets.
- Ensure strictly followed planned maintenance programmes.
- Monitor facilities management (FM) works onsite, guide and liaise with service providers/contractors as necessary.
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Develop and maintain excellent occupier relationships, delivering outstanding service quality to meet operational needs and attending tenant meetings.
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Regularly assess and oversee contractor work quality to ensure alignment with contractual agreements.
People Management
- Have direct line management responsibility for on-site CBREMS personnel, ensuring:
- All personnel are properly trained in accordance with their specific job requirements.
- Undertake regular performance reviews and annual appraisals, with clear objective setting aligned with the company’s needs.
- Follow a consistent company framework when scheduling and conducting appraisals.
- Foster SMART ("value-added") objectives and engage in regular performance dialogue.
What You’ll Need
"The candidate should possess the following qualifications, skills, and experience:"
- Educated to degree level or equivalent
- Previous experience in facilities management of property or portfolio of multiple properties, including:
- Line management responsibility for company personnel and contractors.
- Management of service agreements.
- Knowledge of technical aspects of premises maintenance and general upkeep.
- Excellent customer service, interpersonal, and communication skills.
- Sound knowledge of health and safety legislation and awareness of environmental protection requirements.
- IT competency with understanding and experience of industry-specific IT applications (e.g., software for facility management, asset tracking).
- Ability to work independently and thrive within a pressurised work environment.
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Professional Qualifications:
- IOSH (Institution of Occupational Safety and Health) certification is required.
- IWFM (Institute of Workplace and Facilities Management) qualification is desirable but not mandatory.
Why Join CBRE?
When you join CBRE, you become part of the global leader in commercial real estate services, a company dedicated to delivering innovative solutions and creating opportunities for growth. Our collaborative culture is founded on shared corporate values of respect, integrity, service, and excellence. CBRE celebrates diversity, multiculturalism, and wraps its employees’ potential into real, collective success.
Key benefits include:
- A supportive framework to help you chart your career while achieving personal and professional goals.
- Dynamic and purposeful work environment thriving on inclusivity and collaboration.
- Global initiatives complimenting local value addition.
CBRE values autonomy, intelligence, and human interaction; hence, we ask that all interaction data remains purely human-driven during the hiring process. Applicants using AI tools are expected to disclose their use clearly in the application and interview process.
Our hiring guarantees a consistent, valued, and inclusive candidate experience for all.
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