Building Manager - Portsmouth, PO1

Maintenance & Repairs

• Request quotes and issue work orders within delegated authority.
• Where works fall outside of your authority to instruct, obtain a minimum of two estimates for Estate Manager review and approval, raising the works order once approved.
• Follow up on emergency repairs carried out out-of-hours, seeing them through to completion and keeping relevant residents updated throughout.
• Review all contractor documentation ahead of works, including RAMS and Public Liability Insurance. Where works pose a significant risk or are substantial, ensure all documents are reviewed by the Health & Safety team via the Dwellant system before instruction.
• Arrange and follow up on reactive and planned maintenance to ensure works are carried out within appropriate timescales.
• Oversee minor repairs (e.g., replacing bulbs, adjusting doors, small tasks) completed by the maintenance operative, ensuring a C-Site report is produced for each set of repairs.
• Coordinate and follow up on emergency repairs, ensuring residents are updated via the portal.
• During major works, minimise disruption to residents by managing contractors effectively and providing regular updates via the portal.
• Ensure that all hazards from fire risk assessments and general risk assessments are input into the Dwellant system, actioning and closing out items where possible, and escalating unresolved issues to the Estate Manager.
• Where appropriate, log, manage, and complete insurance claims in a timely manner, maintaining regular communication with leaseholders involved in the claim.

Resident Services

• Communicate clearly with residents through the portal, providing timely updates on building matters.
• Ensure all noticeboards across the site display the most current information.
• Ensure efficient management of front-of-house staff in relation to parcel and key handling.
• Ensure on-site staff welcome new residents, introduce house rules, and provide a visible presence within the development.
• Assist with handling formal complaints, providing background information to the Estate Manager where needed.

Team Management

• Lead, mentor, and support on-site staff, ensuring they have the tools and training to excel, including conducting regular appraisals.
• Manage staff rotas, holidays, and appraisals to maximise team efficiency.
• Enforce policies and procedures, ensuring consistency and compliance.
• Lead on candidate interviews with assistance from the Operations Manager and Estate Manager.

What You’ll Bring

Experience

• Proven experience managing prestigious residential developments or developments of a similar size and scope.
• Strong leadership skills, with previous experience managing, mentoring, and developing a team.
• Contractor management expertise, including assessing and approving works.
• Financial management experience, including reviewing site budgets and ensuring work remains within budget.

Qualifications

• Either working towards or holding an IWFM, TPI, or equivalent property/facilities management qualification.

Skills

• Exceptional time management and task prioritisation, supported by an organised Outlook diary and Scope of Services.
• Outstanding communication skills, both written and verbal, including experience presenting via Teams or similar virtual platforms.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Confident in using resident portal systems and digital reporting tools (Dwellant experience preferred).
• Previous experience with Qube property management software (preferred).

Behaviours

• Accountability: Take ownership of all aspects of the site.
• Attention to Detail: Passionate about delivering excellence in every aspect.
• Commitment: Proud to make a difference and go above and beyond.
• Positivity: Embrace challenges with a can-do attitude.
• Curiosity: Continuously learn, question, and seek improvement.