Cushman & Wakefield
Building Manager - St Katharine Docks
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Building Manager - St Katharine Docks
Job Description Summary
We are seeking an experienced Building Manager to oversee the operational management of prestigious commercial office assets within the vibrant St Katharine Docks estate. These distinctive waterfront buildings offer a unique mix of premium workspace, stunning dockside views, and a thriving occupier community. This is an excellent opportunity for a customer-focused facilities professional to deliver exceptional service, drive operational excellence, and enhance the occupier experience across these highly regarded London assets.
Role & Responsibilities
- Lead the day-to-day operational management of commercial office assets within the vibrant St Katharine Docks estate, ensuring both assets are maintained to the highest standards.
- Deliver a first-class occupier experience through regular engagement, visible management presence, and proactive communication.
- Act as the primary contact for occupier enquiries and service requests, ensuring issues are resolved efficiently and professionally.
- Ensure full statutory and regulatory compliance, including health and safety, fire safety, water hygiene, asbestos management, and risk assessments.
- Manage planned, reactive, and emergency maintenance through the CAFM system, ensuring service levels are achieved.
- Oversee all service partners and contractors, driving performance, compliance, and value for money.
- Conduct regular property inspections and identify opportunities to improve building presentation, performance, and occupier satisfaction.
- Manage service charge budgets, expenditure, reporting, purchase orders, and invoice approvals.
- Support sustainability initiatives and environmental reporting across both assets.
- Develop strong relationships with clients, occupiers, surveyors, and internal stakeholders to ensure exceptional service delivery.
- Lead and support on-site teams and service partners, fostering a collaborative and customer-focused culture.
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Experience
- Highly organised and commercially aware Facilities Management professional with experience managing premium multi-tenanted commercial properties.
- Proven experience within Building Management, Facilities Management, or Property Management.
- Experience managing multi-let commercial office buildings and delivering exceptional occupier service.
- Strong knowledge of statutory compliance, health and safety legislation, and contractor management.
- Experience managing service charge budgets, financial reporting, and operational expenditure.
- Excellent stakeholder management skills, with the ability to develop strong relationships with occupiers, clients, and suppliers.
- Experience managing contractors and service partners to achieve high operational standards.
- Strong problem-solving, organisational, and communication skills.
- Experience using CAFM systems and Microsoft Office applications.
Education & Qualifications
- IWFM Level 4 qualification or equivalent.
- IOSH Managing Safely or equivalent Health & Safety qualification.
- Membership of IWFM or another relevant professional body is desirable.
- AssocRICS or a similar property qualification would be advantageous.
This is a rare opportunity to manage the most distinctive office buildings in St Katharine Docks. With waterfront locations, exceptional occupier amenities, and a diverse mix of businesses, this offers a dynamic and rewarding environment for an ambitious Building Manager. If you are passionate about delivering operational excellence, building strong relationships, and creating outstanding workplace experiences, we would love to hear from you.
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Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.
About Cushman & Wakefield
Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging our specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers. With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history. In 2023, we generated $9.5 billion in revenue from our core services. To learn more, visit www.careers.cushmanwakefield.com.
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