Job title: Buissness Administrator

Band: 7

Contract: Permanent

Location: Stockton, Durham, Hybrid

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

Key purpose

The Business Support Team provides administrative support for the over 1,000 employees across the Health Advisory Assessment Services contract within Citizen Services. The Business Administrator is responsible for the accurate and efficient management of all administration activities within the end-to-end Joiner Mover and Leave process.

This role is integral to the smooth operation of the contract ensuring new starters receive the required system access and IT equipment. It also involves supporting IT and access issues resolution, providing accessibility software and equipment, and managing staff data and assets.

Key Accountabilities

• Create accounts for new joiners, set up system access and permissions, and coordinate IT kit provision.
• Manage accesses and permission changes for moves and updates.
• Process leavers in line with contractual requirements including removal of system accesses and recovery of IT kit.
• Follow up on client requests related to device recovery for leavers and long-term absences.
• Review compliance with Serco and client processes, which can be subject to audit.
• Coordinate the provision of appropriate assistive technology and equipment to meet employee accessibility needs.
• Providing guidance to employees on IT and access issues, escalating via agreed channels when necessary.
• Ordering of equipment when required.
• Maintain the internal staff management database, ensuring accurate employee data and supporting business wide reporting.
• Carry out contract-wide audits of equipment as required.