Queen Victoria Hospital NHS Foundation Trust
Burns Unit Healthcare Support Worker
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Band 3 Higher Level Clinical Support Worker – Burn Unit
**role Overview
The Clinical Support Worker; Higher Level (HCA) will work collaboratively within the wider team under minimal supervision of registered practitioners, delivering effective, safe, and patient-centred care. Key duties include:
- Undertaking delegated clinical tasks such as :
- Basic patient observations
- Blood glucose monitoring
- Routine phlebotomy
- Supporting the Burn Unit’s operations by contributing to a positive, professional care environment.
- Ensuring the daily service provision meets patient and departmental needs.
- Facilitating a friendly, efficient, and compassionate listener and contact for service users.
- Acting as an advocated for patient care while maintaining departmental cohesion.
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Key Responsibilities
- Work autonomously with minimal supervision, supporting registered practitioners in delivering safe care.
- Assist with clinical duties under delegation, maintaining accurate records and standards of practice.
- Support departmental goals, including patient front-of-house interactions and improving the quality of care.
- Comply with professional standards, codes of conduct, and Trust policies.
- Other relevant duties as directed, aligned with your skillset and experience.
About the Organisation
Queen Victoria Hospital (QVH) is a specialist NHS hospital rated Good overall (with outstanding care) by the CQC. We’re proud to provide:
- World-class expertise in:
- Burns care
- Reconstructive surgery (including breast, head/neck, maxillofacial and hand surgery)
- Eye and skin cancer treatments
- Prosthetics and orthotics.
- Timely, high-quality care for patients in the South East and beyond.
- A patient-led service that consistently tops national rankings.
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Careers & Development
QVH is committed to workforce development, offering:
- Ongoing training and professional development opportunities.
- Clear pathways for career progression within healthcare.
- Support for further qualifications and continuing education.
Contact Information
For further details or to arrange informal visits, contact:
- Catherine Henn
- Advanced Clinical Practitioner
- Email: catherine.henn@nhs.net
- Telephone: 01342 414440
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