Valeo Foods
Business Account Coordinator
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Business Account Coordinator (6 months FTC) – Norwich
Location: Norwich Contract: Fixed-Term Contract (6 months)
Company Description
At Valeo Foods UK, we combine a portfolio of much-loved UK food brands, backed by the scale and ambition of a global enterprise. Think Kettle’s iconic crunch, Rowse’s natural sweetness, and classics like Matthew Walker and Barratt Sweets, blending heritage, craftsmanship, and category-leading innovation.
Beyond our branded products, we also serve as one of the UK’s largest suppliers of private-label goods, partnering with leading retailers to deliver high-quality goods tailored to millions of households weekly.
Right now, we’re driving a transformation across operations, with a sharp focus on quality improvement and talent investment. This is an environment where tradition meets bold thinking, and every colleague shapes the future of food in the UK.
Join us and help write the next chapter for some of Britain’s most beloved brands.
About the Role
We’re seeking a Business Account Coordinator (FTC, 6 months) to deliver a world-class, end-to-end service for our customers. As a true customer champion, your role is to oversee sales orders from order receipt to dispatch, working closely with both customers and internal teams to consistently exceed service standards.
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This is a fast-paced role within FMCG/food manufacturing, where accuracy, clear communication, and a proactive mindset are critical. You’ll collaborate across production planning, warehousing, distribution, invoicing, and 3PL partners to ensure seamless order fulfilment and an exceptional customer experience.
Key Responsibilities
- Manage sales orders with precision, tracking them from initial receipt through to dispatch
- Maintain end-to-end accountability for order delivery, ensuring seamless collaboration between customers, suppliers, and production teams
- Advocate for the customer journey, identifying opportunities to improve satisfaction, efficiency, and delivery standards
- Cross-functionally align with first-line manufacturing, logistics, and financial teams to streamline processes
- Maintain robust records, reporting, and escalation procedures when necessary
- Contribute to continuous improvement initiatives aiming to drive process efficiency
- Monitor service-level agreements (SLAs) and performance metrics to guarantee KPI compliance
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What We’re Looking For
Experience & Knowledge
- Background in Customer Services, ideally within FMCG or food manufacturing
- Proficiency with ERP systems and Microsoft Office applications
- Experience managing high-volume orders, EDI, and liaising with multiple stakeholders
- Important: Exposure to continuous improvement and analytical thinking is a plus
Skills & Behaviours
- Customer-focused with an eagerness to build strong, sustainable relationships
- Exceptional organisation skills, with strong prioritisation and deadline management
- Clear and confident in written and verbal communication, both internally and with external contacts
- Proactive problem-solver with sharp decision-making and judgment
- Collaborative team player who thrives in high-pressure, dynamic environments
- Positive, adaptable, and happy to embrace change
Benefits
- Hybrid working model (37.5 hours per week)
- Exciting career growth opportunities
- Auto-enrolment pension scheme, up to 10% matched contribution
- Death in service benefits
- Cycle-to-work scheme
- Access to a retailer discount platform
- Employee discounts
- ...and many more!
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