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Business Admin Apprentice L3
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The Directors Helpline is a trusted, impartial business consultancy supporting SME directors across the UK through financial and operational challenges. With over 15 years' experience and more than 20,000 directors helped, we provide clear, confidential advice on issues ranging from HMRC arrears and Bounce Back Loan repayments to restructuring.
Requirements
- GCSE in English (grade 4)
- GCSE in Maths (grade 4)
- Skilled in the use of multiple IT packages and systems relevant to the organisation (e.g., MS Office or equivalent)
- Ability to choose the most appropriate IT solution to suit the business problem
- Ability to update and review databases, record information and produce data analysis where required
- Proactivity and good judgement
- Ability to make effective decisions based on sound reasoning
- Ability to deal with challenges in a mature way
- Seek advice of more experienced team members when appropriate
- Ability to build and maintain positive relationships within their own team and across the organisation
- Ability to influence and challenge appropriately
- Demonstrate good communication skills (face-to-face, telephone, written, digital)
- Ability to use the most appropriate channels to communicate effectively
- Agility and confidence in communications, carrying authority appropriately
- Understand and apply social media solutions appropriately
- Ability to answer questions from inside and outside of the organisation
- Ability to complete tasks to a high standard
- Demonstrate the necessary level of expertise required to complete tasks and apply themself to continuously improve their work
- Ability to review processes autonomously and make suggestions for improvements
- Apply problem-solving skills to resolve challenging or complex complaints
- Ability to take responsibility for initiating and completing tasks
- Manage priorities and time in order to successfully meet deadlines
- Positively manage the expectations of colleagues at all levels
- Make suggestions for improvements to working practice
- Manage resources (e.g., equipment or facilities)
- Organise meetings and events, take minutes during meetings and create action logs as appropriate
- Take responsibility for logistics (e.g., travel and accommodation)
- Use relevant project management principles and tools to scope, plan, monitor and report
- Plan required resources to successfully deliver projects
- Undertake and lead projects as and when required
- Experience in an office-based, communication-focused role (preferred)
- Excellent organisational, multitasking, and time-management skills (preferred)
- Strong communication abilities, both written and verbal (preferred)
- Proficiency with Microsoft Office Suite and CRM systems (preferred)
- Ability to maintain confidentiality and work under pressure in a fast-paced environment (preferred)
- Experience in a senior administrative support role (preferred)
- Previous involvement in sales administration, business support, or consultancy (preferred)
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Responsibilities
- Produce accurate records and documents including: emails, letters, files, payments, reports and proposals
- Make recommendations for improvements and present solutions to management
- Draft correspondence and write reports
- Review others' work
- Maintain records and files, handle confidential information in compliance with the organisation's procedures
- Coach others in the processes required to complete these tasks
- Become a role model to peers and team members, developing coaching skills as they gain area knowledge
- Represent the organisation or department when answering questions from inside and outside of the organisation
- Share administrative best-practice across the organisation (e.g., coach others to perform tasks correctly)
- Act as a key point of contact for addressing issues
- Set a positive example for others in the workplace
- Show understanding of implications beyond the immediate environment (e.g., impact on clients, suppliers, other parts of the organisation)
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Benefits
- Opportunities for growth
- Ongoing support
- Clear structure
- Exposure to a fast-moving consultancy environment
- Apprenticeships include time away from working for specialist training
- Study to gain professional knowledge and skills
- Potential for earnings to increase over time
Application Process
- Business Admin L3 Apprenticeship Course delivered remotely and in the workplace
- The apprenticeship can be adjusted to reflect what you already know
About The Directors Helpline
Join a highly respected business consultancy with a strong reputation and ethical foundation. Be part of a close-knit, dedicated team supporting real people in challenging business situations. Work in a professional, on-site environment with opportunities for growth.
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