Business Admin Apprenticeship

This apprenticeship will include working within a small office team doing general admin and reception duties. It will be a varied position involving telephone calls, processing orders and using bespoke software.

Requirements

• GCSE in English (grade 3/4)
• GCSE in maths (grade 3/4)
• Relevant qualifications and industry experience are welcomed and the apprenticeship can be adjusted accordingly.

Responsibilities

• Answering the telephone
• Taking orders
• Dealing with enquiries
• Data input
• Cash handling
• Customer accounts and payments
• Writing letters or emails
• Creating proposals
• Performing financial processes
• Recording and analysing data
• Updating and reviewing databases
• Producing accurate records and documents
• Making recommendations for improvements
• Presenting solutions to management
• Drafting correspondence
• Writing reports
• Reviewing others' work
• Maintaining records and files
• Handling confidential information in compliance with procedures
• Coaching others in required processes
• Making effective decisions
• Seeking advice from experienced team members
• Building and maintaining positive relationships within the team and across the organisation
• Communicating effectively face-to-face, on the telephone, in writing and on digital platforms
• Using appropriate channels to communicate effectively
• Answering questions from inside and outside of the organisation
• Completing tasks to a high standard
• Reviewing processes autonomously and making suggestions for improvements
• Sharing best-practice across the organisation
• Applying problem-solving skills to resolve complaints
• Initiating and completing tasks
• Managing priorities and time to meet deadlines
• Managing the expectations of colleagues
• Making suggestions for improvements to working practice
• Managing resources (equipment or facilities)
• Organising meetings and events
• Taking minutes during meetings
• Creating action logs
• Taking responsibility for logistics (travel and accommodation)
• Using relevant project management principles and tools to scope, plan, monitor and report
• Planning required resources for projects
• Undertaking and leading projects