Business Administration Apprentice

Supporting and engaging with different parts of the organisation and interact with internal or external customers.

Most of your apprenticeship is spent working, learning on the job by getting hands-on experience.

Responsibilities

• Support and engage with different parts of the organisation.
• Interact with internal or external customers.
• Contribute to the efficiency of an organisation with a focus on adding value.
• Support functional areas, work across teams, and resolve issues as requested.

Requirements

• Skilled in the use of multiple IT packages and systems (e.g., MS Office or equivalent) to write letters, create proposals, perform financial processes, and record/analyze data.
• Ability to choose appropriate IT solutions for business problems.
• Ability to update and review databases, record information, and produce data analysis.
• Ability to produce accurate records and documents (emails, letters, files, payments, reports, proposals).
• Ability to make recommendations for improvements and present solutions to management.
• Ability to draft correspondence and write reports.
• Ability to review others' work.
• Ability to maintain records and files, handling confidential information in compliance with procedures.
• Ability to coach others in required processes.
• Exercises proactivity and good judgment.
• Ability to make effective decisions based on sound reasoning.
• Ability to deal with challenges in a mature way.
• Seeks advice from more experienced team members when appropriate.
• Ability to build and maintain positive relationships within their own team and across the organisation.
• Demonstrates ability to influence and challenge appropriately.
• Develops coaching skills.
• Demonstrates good communication skills (face-to-face, telephone, writing, digital platforms).
• Uses appropriate communication channels effectively.
• Demonstrates agility and confidence in communications.
• Understands and applies social media solutions appropriately.
• Answers questions from inside and outside the organisation.
• Completes tasks to a high standard.
• Demonstrates necessary level of expertise and continuously improves work.
• Ability to review processes autonomously and make suggestions for improvements.
• Shares administrative best-practice across the organisation.
• Applies problem-solving skills to resolve challenging or complex complaints.
• Takes responsibility for initiating and completing tasks.
• Manages priorities and time to meet deadlines.
• Manages the expectations of colleagues at all levels.
• Makes suggestions for improvements to working practice.
• Manages resources (e.g., equipment, facilities).
• Organises meetings and events.
• Takes minutes during meetings and creates action logs.
• Takes responsibility for logistics (e.g., travel, accommodation).
• Uses relevant project management principles and tools to scope, plan, monitor, and report.
• Plans required resources for project delivery.
• Undertakes and leads projects as required.
• GCSE in English (grade 4) and Maths (grade 4) are desirable.
• Share relevant qualifications and industry experience; the apprenticeship can be adjusted.