Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training Schedule

Level 3 Business Administrator Apprenticeship Standard, which includes:

• Level 2 Functional Skills in maths and English (if required)
• End-Point Assessment (EPA)

You will also develop the skills, knowledge and behaviours required to work within an office environment. This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills. You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times.

Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolio.

Essential Qualifications

• GCSE in:
  • English (grade 4 or above)
  • Math (grade 4 or above)

Desirable Qualifications

• GCSE in:
  • IT (grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working
• Initiative
• Non judgemental
• Patience
• Flexible
• Good attendance record
• Proactive
• Telephony Skills
• Confident

Company Background

We setup Driving Down back in late 2020 with the goal to add some honesty and transparency into an industry that for so long had been unregulated and had tarnished the benefits that a fuel card can provide a business. The two co-founders of Adam Walsh and Mark Kilvington had spent over 40 years in the industry and over that time had seen it become a corporate money making machine where the customer was now coming second in order to fulfil the profit expectations of the international holding company owners. They brought in leading experts in the fields of Nick Dodds (Commercials), Nicholle Anderson (Customer Service) & Joseph Simpson (Sales) to assist in building a business that had to buck the trend of the word ‘fuel cards’ and start working for the client instead of the other way around.

So, in an effort to go from poacher to gamekeeper they wanted to start a business that not only helped businesses secure a great deal for their fuel cards, but to manage and monitor it for them each week to ensure it stayed a great deal week on week. This would then mean businesses could avoid the hassle of having to swap and change every few months and jumping from the frying pan into the fryer.

They setup contracted agreements with certain fuel card providers so that any Driving Down member that took out their cards would receive free cards for life, a contracted market tracking price & a lifetime guarantee of no fees or charges applied to the account. This meant customers could have the peace of mind their fuel cards were well looked after and managed.

In time there also came a demand from clients to help and assist them manage their current fuel card provider. The hassle of switching cards and changing provider could be a logistical nightmare, so acting as their in-house fuel card management would be more beneficial. So the team at Driving Down setup the ‘Fuel Management Partner’ package. So they could then work on the clients' behalf each week to negotiate with their supplier to get them a better price to avoid being overcharged. They could analyse the invoices to find surcharges or fees that could be reduced or removed & in turn save the client significant amounts on their monthly fuel costs, plus taking away what is usual an arduous job within a business.

https://drivingdown.co.uk/ (opens in new tab)

Potential Future Pay

Your earnings can increase over time with an apprenticeship. Find out about potential future pay.

Possible Full-Time Position

This position could close sooner if the right applicant applies. Possible full-time position upon completion of apprenticeship training.

Contact Information

The contact for this apprenticeship is:

C.M.S. VOCATIONAL TRAINING LIMITED

Mandy Hodson
Mandy.Hodson@cmsvoc.co.uk
01924614523

The reference code for this apprenticeship is VAC2000044052.

Apply Now

Closes in 19 days (Tuesday 11 August 2026 at 11:59pm)

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