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Business Administration Apprentice
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Business Administrator Apprenticeship
To provide high-quality administrative and project support across the Council, helping to ensure services are delivered efficiently and professionally. The role will support administration, Green Spaces, projects, finance and the CEO/Deputy CEO, whilst completing a Level 3 Business Administration Apprenticeship.
What You'll Do at Work
Administration
- Provide administrative support across the Council's services.
- Respond to enquiries from residents, councillors and partner organisations by telephone, email and in person.
- Maintain accurate digital records and filing systems.
- Assist with diary management, meeting arrangements and room bookings.
- Support the preparation and publication of agendas, reports and minutes.
- Process incoming and outgoing correspondence.
Green Spaces & Assets
- Assist with maintaining asset registers for parks, benches, bins, signs and other council assets.
- Log maintenance requests and monitor progress.
- Support the administration of contractor and supplier information.
- Assist with inspections and record keeping where required.
Projects & Business Support
- Support the administration of Council projects.
- Maintain project trackers and action plans.
- Assist with grant administration and funding records.
- Collect and collate performance information for reporting.
- Help coordinate consultations and engagement activities.
Finance & Governance
- Support basic financial administration.
- Assist with purchase orders, invoices and budget monitoring.
- Help maintain governance records and corporate documentation.
- Ensure information is managed in accordance with GDPR.
Continuous Improvement
- Look for opportunities to improve administrative processes.
- Develop digital skills and support improvements in the way information is managed.
- Contribute ideas to improve customer service and organisational efficiency.
General
- Attend training as part of the apprenticeship programme.
- Support Council events where required.
- Undertake any other duties appropriate to the role.
What You'll Learn
During your apprenticeship you'll gain practical experience in:
- Business administration
- Project administration
- Local government
- Customer service
- Finance administration
- Governance
- Digital systems
- Asset management
- Professional communication
- Microsoft 365
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Where You'll Work
THANET HOUSE
58 LONDON ROAD
STROUD
GL5 2AD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider
CIRENCESTER COLLEGE
Training Course
Business administrator (level 3)
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Course Contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
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Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training Schedule
Cirencester College
Business Administration Level 3
Whilst the majority of training will take place at the employers' premises, there will be occasional attendance required at Cirencester College
Essential Qualifications
- GCSE in: English (grade C / 4)
- GCSE in: Maths (grade C / 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
About This Employer
Stroud Town Council is an ambitious and forward-thinking council delivering services, projects and community initiatives that improve the town for residents and visitors. We are committed to innovation, continuous improvement and developing our people.
https://www.stroudtown.gov.uk/ (opens in new tab)
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
To Become a Fully Qualified Business Level 3 Administrator
The contact for this apprenticeship is:
CIRENCESTER COLLEGE
Apprenticeships
apprenticeships@cirencester.ac.uk
The reference code for this apprenticeship is VAC2000040967.
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