Business Administration Apprentice

As an Administrator, you will be part of a small team that deliver an effective administrative service, providing day-to-day support to the Gas Team. This will include emailing, phoning, arranging post and so on.

Requirements

• GCSE or equivalent in English (grade C/4)
• GCSE or equivalent in Maths (grade C/4)
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Responsibilities

• Handling phone calls and responding to customer enquiries
• Managing emails and ensuring queries are dealt with efficiently
• Data entry and maintaining accurate records
• Auditing paperwork and supporting compliance processes
• Engineer scheduling and coordinating appointments
• Inputting purchase invoices and maintaining financial records
• Dealing with account statements
• Chasing clients for overdue payments
• Production of audit packs and administrative reports
• Working collaboratively with colleagues to ensure tasks are completed within required timescales
• Supporting the team with ad-hoc administrative tasks as required
• Skilled in the use of multiple IT packages and systems relevant to the organisation
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals
• Makes recommendations for improvements and present solutions to management
• Drafts correspondence, writes reports and able to review others' work
• Maintains records and files, handles confidential information in compliance with the organisation's procedures
• Coaches others in the processes required to complete these tasks
• Exercises proactivity and good judgement
• Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way
• Seeks advice of more experienced team members when appropriate
• Builds and maintains positive relationships within their own team and across the organisation
• Demonstrates ability to influence and challenge appropriately
• Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms
• Uses the most appropriate channels to communicate effectively
• Demonstrates agility and confidence in communications, carrying authority appropriately
• Understands and applies social media solutions appropriately
• Answers questions from inside and outside of the organisation, representing the organisation or department
• Completes tasks to a high standard
• Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work
• Is able to review processes autonomously and make suggestions for improvements
• Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly
• Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines
• Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace
• Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment
• Manages resources e.g. equipment or facilities
• Organises meetings and events, takes minutes during meetings and creates action logs as appropriate
• Takes responsibility for logistics e.g. travel and accommodation
• Uses relevant project management principles and tools to scope, plan, monitor and report
• Plans required resources to successfully deliver projects
• Undertakes and leads projects as and when required