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Business Administration Apprenticeship
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About the Role
A fantastic opportunity to join a vibrant company that is undergoing rapid expansion. The work is varied, from assisting other members of the team, dealing with various client matters to completing various administrative functions. We are seeking an enthusiastic Office Administrator to support the current Telecoms team.
As an Office Administrator, you will play an important role in supporting the day-to-day running of our telecoms operations. The role will involve handling customer queries, processing sales tickets, updating CRM systems, supporting internal administration and helping ensure customers receive a smooth and professional service.
We are looking for someone who is punctual, reliable, well-organised and confident when communicating with customers by phone and email. Strong attention to detail, a professional telephone manner and the ability to work accurately with customer information and internal systems are essential for this position.
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The successful candidate will receive full training and will have the opportunity to develop within a lively, supportive and growing working environment.
Key Responsibilities
- Providing excellent customer service by phone and email
- Responding to customer queries in a timely and professional manner
- Handling customer complaints professionally and working towards a suitable resolution
- Processing sales tickets and supporting the wider operations team
- Updating and maintaining CRM systems accurately
- Keeping customer records and internal notes up to date
- Supporting general office administration and day-to-day operational tasks
- Liaising with team members to ensure customer requests are dealt with efficiently
- Maintaining a professional and organised working environment
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About the Apprenticeship
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
To be confirmed by employer
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