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Business Administration Apprenticeship
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A fantastic opportunity to join a vibrant company that is undergoing rapid expansion. The work is varied, from assisting other members of the team, dealing with various client matters to completing various administrative functions.
We are seeking an enthusiastic Office Administrator to support the current Telecoms team.
As an Office Administrator, you will play an important role in supporting the day-to-day running of our telecom's operations. The role will involve handling customer queries, processing sales tickets, updating CRM systems, supporting internal administration, and helping ensure customers receive a smooth and professional service.
We are looking for someone who is punctual, reliable, well-organised, and confident when communicating with customers by phone and email. Strong attention to detail, a professional telephone manner, and the ability to work accurately with customer information and internal systems are essential for this position.
The successful candidate will receive full training and will have the opportunity to develop within a lively, supportive, and growing working environment.
Key Responsibilities
- Providing excellent customer service by phone and email.
- Responding to customer queries in a timely and professional manner.
- Handling customer complaints professionally and working towards a suitable resolution.
- Processing sales tickets and supporting the wider operations team.
- Updating and maintaining CRM systems accurately.
- Keeping customer records and internal notes up to date.
- Supporting general office administration and day-to-day operational tasks.
- Liaising with team members to ensure customer requests are dealt with efficiently.
- Maintaining a professional and organised working environment.
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
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Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:
- Write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages.
- Able to choose the most appropriate IT solution to suit the business problem.
- Able to update and review databases, record information, and produce data analysis where required.
Produces accurate records and documents including:
- Emails, letters, files, payments, reports, and proposals.
- Makes recommendations for improvements and present solutions to management.
- Drafts correspondence, writes reports, and able to review others' work.
- Maintains records and files, handles confidential information in compliance with the organisation's procedures.
- Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement.
- Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
- Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation.
- Demonstrates ability to influence and challenge appropriately.
- Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms.
- Uses the most appropriate channels to communicate effectively.
- Demonstrates agility and confidence in communications, carrying authority appropriately.
- Understands and applies social media solutions appropriately.
- Answers questions from inside and outside of the organisation, representing the organisation or department.
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Completes tasks to a high standard.
- Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
- Is able to review processes autonomously and make suggestions for improvements.
- Shares administrative best-practice across the organisation, e.g., coaches others to perform tasks correctly.
- Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
- Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
- Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g., impact on clients, suppliers, other parts of the organisation).
- Manages resources, e.g., equipment or facilities.
- Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate.
- Takes responsibility for logistics, e.g., travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor, and report.
- Plans required resources to successfully deliver projects.
- Undertakes and leads projects as and when required.
Essential qualifications
- GCSE in:
- English (grade 4-9)
- Maths (grade 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
Business Admin Level 3.
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