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Business Administration Assistant And HR Support Apprentice
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About the Role
We have an exciting opportunity to join our team as an apprentice. You will provide high quality and comprehensive administrative support to the school business manager and head teacher, ensuring the delivery of an effective, efficient and customer focused service within required timescales and in line with school policies.
What You'll Do
- To work effectively as part of a team and actively contribute to the smooth running of the office including HR and personnel processing and data information systems
- Contribute to the ethos of the school
- To provide general assistance to the school office, School Business Manager and carry out administration and first aid duties within the school
- To perform front of house duties and be first point of contact for parents and visitors to the school
- To work cooperatively within a team and to support and maintain the high standards of professionalism in the office environment
- To assist the School Business Manager in their responsibilities for the general welfare of staff and pupils and all administrative office duties
- To assist the School Business Manager with general routine matters of organisation to facilitate the smooth running of the school
- General Administrative duties as directed by the Head teacher, Deputy Head teacher or School Business Manager
- Dealing with enquires whether by telephone, in person or in writing
- Receiving and escorting visitors in the school and provide hospitality
- Opening and distributing the post and any deliveries received, ensuring ALL delivery notes are passed on to the finance officer when checked
- To support with recruitment and selection processes, including placing advertisements, providing shortlisting packs, making interview arrangements and completing vetting checks, in line with safer recruitment responsibilities
- Process Disclosure and Barring Service (DBS) Applications, including verification of documents
- To work closely with school leaders regarding student placements and volunteers ensuring relevant safeguarding checks are in place
- To support in ensuring that monthly reports and all paperwork regarding new appointments, changes to contract and resignations are completed and forwarded to the School Business Manager in order to meet required deadlines
- To support in ensuring that all absence records (sickness, annual leave, compassionate, dependent etc.) are accurately maintained and regularly updated on the schools Management Information System (MIS), and correlate with data provided to payroll
- Any other duties as required
- Promote the safety and wellbeing of pupils, and help to safeguard pupils’ well-being by following the requirements of Keeping Children Safe in Education and our school’s child protection policy
Personal and Professional Conduct
- Uphold public trust in the education profession and maintain high standards of ethics and behaviour, within and outside school
- Have proper and professional regard for the ethos, policies and practices of the school, and maintain high standards of attendance and punctuality
- Demonstrate positive attitudes, values and behaviours to develop and sustain effective relationships with the school community
- Take on feedback and actions points to improve performance and efficient as and when needed
- Respect individual differences and cultural diversity
- To comply with, and assist with the development of policies and procedures, and report all concerns to an appropriate person in respect of:
- Safeguarding
- Health, safety and security
- Confidentiality
- Data protection
- Finance Policy and appendices
- Ensure that the school’s administrative systems contribute to the school’s commitment to equality of access to opportunities to learn and develop for all pupils
- Undertake these duties within agreed school objectives, policies and procedures and promote the school’s and Local Authority’s Equal Opportunities Policy
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Where You'll Work
Whitehall Primary School 90 Normanton Park London E4 6ES
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider: DERBY BUSINESS COLLEGE LIMITED
Training Course: Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What You'll Learn
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
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Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training Schedule
In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Business Administration qualification which will help start your career and give you an insight into the businesses processes and procedures
Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours
More training information: DBC Training are a multi award-winning employment and skills training provider We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential https://dbc-training.co.uk/
Essential Qualifications
GCSE in:
- English and maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
After This Apprenticeship
- Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Training to be finance officer or a school SBM
- Move to corporate work within the civil service
- Specialise in HR or finance or other roles within the school office
- Additional training and qualifications
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