South West London and St George's Mental Health NHS Trust
Business Administration Manager
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About the Role
We are seeking an experienced and highly organised Business Manager to support effective service delivery, governance, business planning, and service improvement across the Specialist Service Line.
Responsibilities
- Working with the Service Line Management Team, Clinical Managers, Matrons, administration leads, and corporate colleagues, you will provide business and administrative leadership, coordinate key meetings, maintain governance documentation, and support service improvement priorities.
- Line manage administrative staff, oversee administrative workstreams, support performance reporting, audit and governance activity, and help monitor agreed actions and project plans.
Requirements
- Experience in team management, business or performance processes, data analysis, report writing, and service development.
- Strong communication, organisational, and Microsoft Office skills are essential; NHS or mental health experience would be an advantage.
- Ability to manage competing priorities, bring structure to complex work, and support safe, effective, and high-quality services.
Role Details
The Business Manager is responsible for enabling the effective operation of the Service Line through high-quality administrative support to the senior leadership team. The post holder will have responsibility for line management of the service line admin staff and supervise the day-to-day functions of the admin function e.g. diary management, coordination, and administration of key service line meetings, ensuring issues are resolved promptly.
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The post holder will ensure that core meeting documentation for key Service Line meetings are to the appropriate quality and standard and that storage of meeting documentation (minutes, agendas, action logs, etc.) are held centrally for audit and governance purposes.
The Business Manager will support the Service Line Management Team in the efficient and effective operational management of resources within the Service Line. The post-holder will support the development of key pieces of work such as the service line business plan and strategy documents under supervision.
The Business Manager will be responsible for providing leadership and/or oversight support for service line or Trust admin related projects, ensuring that these are delivered effectively, in line with expected project governance. This will include writing up project plans, overseeing project plans, overseeing implementation, ensuring key stakeholders are kept informed, and providing highlight reporting and/or feedback to key meetings where required.
About Us
We are Proud to Belong at South West London and St George’s Mental Health NHS Trust.
We have expert services, a rich history, and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’.
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This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027.
We are inclusive and diverse and strive to be actively anti-racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.
We offer flexible working, career development, and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.
Come and join our inclusive teams and help our patients on their recovery journey.
Location
This post will be based at Springfield University Hospital.
Important Notes
- Unless expressly stated in the job advert, this role is not subject to sponsorship.
- Please be advised that all offers of employment are subject to evidence of right to work in the UK.
Contact
For further details / informal visits, contact:
- Name: Richard Dalton
- Job Title: Deputy Head of Service Delivery
- Email Address: Richard.Dalton@swlstg.nhs.uk
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