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Business Administrator Apprentice
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Role Overview
The successful candidate will support the customer service & supply chain team with general administration and office duties.
What You'll Do
- Process raw material deliveries by receiving goods into the ERP system, updating the receipt log, and scanning documentation.
- Process dispatch notes and sales orders by booking orders out of the ERP system, closing sales, and scanning relevant documents.
- Liaise with production and warehouse teams on deliveries and dispatches and communicate daily updates to the delivery and loading plan.
- Support production planning by printing and issuing Production Record Sheets, Quality Control sheets, and product labels.
- Process and scan completed Production Record Sheets and Quality Control sheets, book production into the ERP system, and create Certificates of Analysis for specific customer orders.
- Support other supply chain administration tasks, including sending customer samples, booking transport, and preparing dispatch notes and related documents.
- Undertake project work linked to daily business activities to help improve systems, processes, information, and data.
- Carry out reception duties, including answering calls and assisting visitors and drivers.
- Handle ad hoc requests from the Customer Service and Supply Chain Team and carry out other duties as required.
Work Location
PITMAN ROAD
DENABY INDUSTRIAL ESTATE
OLD DENABY
NR DONCASTER
DN12 4LJ
Training and Learning
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
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- Training provider: BARNSLEY COLLEGE
- Training course: Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What You'll Learn
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity, and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers' needs and manage expectations.
- Maintain informative communication during service recovery.
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Training Schedule
Training will be delivered through a combination of workplace learning and off-the-job study, either at Barnsley College or on site, leading to the Customer Service Practitioner Level 2 apprenticeship standard.
Desirable Qualifications
- GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Administrative skills
- Team working
- Initiative
About the Employer
We are a specialty chemicals manufacturer, with a focus on water-based acrylic emulsions for coatings & adhesives and water-based polymers for the oil & gas industry. https://paleus.com/about/ (opens in new tab)
Company Benefits
- Pension contributions (should the individual opt-in).
After This Apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Opportunity for a long-term role within the organisation, supporting customer service, business administration, production planning, and supply chain activities.
Contact Information
The contact for this apprenticeship is:
BARNSLEY COLLEGE
Amanda Ogley
apprenticeships@barnsley.ac.uk
01226216166
The reference code for this apprenticeship is VAC2000038170.
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