Business Administrator Apprentice

This Business Administration Apprenticeship is to support the operational backbone role at Gough Marketing. The role combines administration, commercial support, systems management, and process improvement. A key part of the role is supporting British Lofts, managing enquiries, bookings, quotes, and follow-ups using Jobber CRM.

Requirements

• GCSE in: English (grade 4), Maths (grade 4)
• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Initiative

Responsibilities

• General office and admin management
• British Lofts: manage leads, book surveyor appointments, issue quotes, follow up with customers
• CRM management (Jobber & GoHighLevel)
• Finance support and payment chasing
• Liaison with outsourced IT provider
• AI-driven process improvements
• After 6–12 Months: Office to be run smoothly without senior intervention, Leads and quotes are consistently followed up on, CRM data is accurate and reliable, Payments are chased effectively, AI improvements implemented
• Apprenticeships include time away from working for specialist training.
• You’ll study to gain professional knowledge and skills.
• What you'll learn: Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
• Training schedule: Business Administration Level 3 Standard. Apprentices learn the skills they need on the job with the guidance of a development coach who is an expert from industry. You will finish your apprenticeship with a recognised qualification, valuable industry experience, money, and substantial opportunities for promotion. Training is a blended learning delivery model: online learning, classroom sessions, work-based training, independent research, workplace projects, one-to-one support and training. Your training will include: Information Technology, Record Document Production, Stakeholders and Stakeholder Management, Policies, Business Fundamentals, Planning and Organisation, Relevant Regulation, Processes, Effective Project Management, Managing Performance.