Serco
Business Administrator Apprentice
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Business Administrator Apprentice
Business Administrator Apprentice (Level 3) – Employment, Skills and Training Team Restart • West Bromwich (B70 8GS) | Fixed Term Contract 18-Months
# **Business Administrator Apprentice**
**Location:** West Bromwich, B70 8GS
**Salary:** £19,240 + outstanding benefits
**Schedule:**
- **Fixed-term contract, 18 months** (including mandatory study time under the apprenticeship programme)
- **Hours:** Monday–Friday, 9:00am–5:00pm (37.5 hours per week)
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### **About the Role**
Help people access opportunities, build skills, and secure sustainable employment as a **Business Administrator Apprentice** within Restart’s [Serco’s](#semarketing) Employment, Skills and Training team. Based in the operational delivery centre, you’ll provide essential administrative support, interact with participants/coworkers, and ensure seamless day-to-day operations—all while contributing to impactful community outcomes.
This **Level 3 Business Administrator Apprenticeship** (professional setting) allows you to gain hands-on experience while establishing a strong foundation for your career. It’s about **developing practical skills, confidence, and proactive growth** in a purpose-driven organisation.
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### **Key Responsibilities**
As a crucial frontend function within the team, you’ll handle:
- **Customer Service & Front-of-House:**
- Deliver high-quality interactions with participants and colleagues.
- Maintain a professional, welcoming reception environment.
- **Administrative & Data Support:**
- Manage reception duties, including greeting visitors and handling enquiries.
- Accurately capture and maintain participant data across systems/databases.
- Process and track attendance, schedules, and engagement metrics.
- **Operations & Compliance:**
- Adhere strictly to company policies, procedures, and system security guidelines.
- Handle routine admin tasks: **supplies orders, record maintenance**, petty cash.
- Support workplace processes like health & safety audits and office management.
- **Communication & Groundwork:**
- Serve as a primary point of contact for queries via **phone/email**.
- Assist with training programmes and apprenticeship administrative requirements.
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Soft skills and versatility are key—you’ll engage across operational, training, and participant support areas while growing as a well-rounded administrator.
What You’ll Bring
We’re looking for inspiring candidates with:
- Academic Requirements: Maths GCSE Grade 4 (C) or above + English Grade 4 (C) or above.
- Essential Skills:
- Exceptional organisational ability and attention to detail.
- Fluent verbal/written communication skills, both face-to-face and over the phone.
- Proficiency with IT systems: Word, Excel, Outlook, and PowerPoint (advanced skills a plus).
- Personal Traits:
- Proactive, solution-oriented mindset with a willingness to learn.
- Commitment to great customer service. -Ability to balance focus and adaptability in a fast-paced environment.
Cybersecurity & Vetting Requirements
This role requires BPSS clearance (Basic Personnel Security Standard). This involves:
- Identity verification.
- Employment/history checks.
- Criminal background checks (to UK government standards).
- Occupational Health Questionnaire ( assurance of welfare and performance support).
Note: Criteria relate to confidentiality needs and operational trustworthiness, not conviction status.
What We Offer
Joining Serco means joining a top 1% international employer with exciting opportunities for growth and support:
Work-Life Balance & Stability
- 25 days annual leave + bank holidays (incremental for 6 months; option to buy up to 5 extra days/year).
- 18-month guaranteed contract with structured progression once completed.
Career & Development
- Over 1,100+ internal training courses available.
- Funding support for qualifications, mentorship, and certifications.
- Clear pathway for internal career advancement.
Get help with your application
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Wellbeing & Recognition
- Employee Assistance Programme (EAP).
- Bupa Anytime HealthLine access (on-demand health advice).
- Wellbeing app, Serco-managed leisure centre 20% discounts, and 24/7 virtual GP service.
- Personal financial wellness tools and budgeting support.
Networking & Extras
- Discounts: Over 1,000 retailers (from意味着 food/grocery, fashion, leisure, travel).
- Serco Friday Discounts (e.g., 30% off travel).
- Corporate charity initiatives: Paid volunteer day, tax-free Payroll Giving, Serco People Fund.
- Diverse employee networks (incl. SercoEmbrace, SERCOunlimited, and In@Serco).
About Serco
Serco serves 50,000+ people worldwide across sectors like:
- Defence | Justice | Immigration | Healthcare
- Public transport | Citizen services | Care innovation.
Our reputation is built on driving positive societal change. We prioritise purpose and performance, nurturing a pride in proactive service delivery.
Why Consider Working Here?
- Diversity & Inclusivity: We’re Gold standard Inclusive Employers and **locked inيّ programas late as” AccountingOffdoor Leaders”.
- Reasonable adjustments made at all stages for applicants and employees.
- Open hybrid/flexible working discussions available (operational flexibility prevails across teams).
- Surpass the “Ban the Box” pledge: Supporting equitable access to employment.
The Best start would be transparent and considerate applications.
Ready to Join?
Apply today! Visit the application portal. Note: Securing prompt applications is critical—volume-driven deadlines may advance unexpectedly.
Questions? Call our Serco recruitment team: +44 345 010 4000
Tagline: You’ve got the power to impact change. Let’s work towards a brighter future, together.**
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