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Business Administrator Apprentice
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Business Administrator Apprenticeship
We’re looking for a Business Administrator to support admin and operational functions. This role offers hands-on experience in office management, data administration, and business coordination while completing a nationally recognised apprenticeship qualification.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Office Administration and Communication:
- Serve as the first point of contact for telephone, email, and in-person enquiries, maintaining a professional and welcoming manner
- Manage correspondence and ensure timely communication with relevant colleagues and external stakeholders
- Maintain accurate and confidential client and staff records using digital systems, including Care Planner
- Support office organisation, including filing, supplies management, and general administrative duties
- Record, track, and escalate any complaints or incidents in accordance with company policy
Business Coordination and Support:
- Assist with the preparation of documents, reports, and meeting materials
- Support rota management, staff scheduling, and timesheet collation
- Help coordinate internal meetings, training sessions, and staff communications
- Liaise with suppliers and service partners to support operational requirements
- Assist in monitoring key performance and compliance indicators to support service efficiency
Data Management and Continuous Improvement:
- Maintain and update administrative databases and spreadsheets to ensure accurate reporting
- Support internal audits and compliance reviews
- Contribute ideas to improve administrative systems, documentation, and communication processes
Policies, Compliance, and Quality Assurance:
- Adhere to company policies, procedures, and the Quality Compliance System (QCS)
- Ensure compliance with Care Quality Commission (CQC) standards and relevant legislation
- Contribute to a safe, professional, and compliant working environment
Learning and Development:
- Dedicate 20% of contracted hours to off-the-job training through the apprenticeship provider
- Maintain an up-to-date portfolio of work and achievements as part of the apprenticeship programme
- Actively engage in continuous learning and development to build competence across all areas of business administration
Where you'll work
2 Yard Studios, Slade Court
Watling Street
Radlett
WD7 7BT
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Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
OAKLANDS COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
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Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Essential qualifications
GCSE in:
- English (grade Level 4-9)
- Maths (grade Level 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
About this employer
Ness M Care is a progressive and expanding provider within the health and social care sector, delivering nurse-led, high-quality home care services across Norfolk, Cambridgeshire, and Hertfordshire. We are committed to providing compassionate, professional, and person-centred care to individuals and families within their own homes.
https://nessmcareservices.co.uk/ (opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Upon completing the apprenticeship, there may be opportunities to progress into a permanent role, depending on business needs and individual performance
Ask a question
The contact for this apprenticeship is:
OAKLANDS COLLEGE
Will Ellis
will.ellis@oaklands.ac.uk
07789633867
The reference code for this apprenticeship is VAC2000040915.
Apply now
Closes in 24 days (Friday 31 July 2026 at 11:59pm)
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