Start your professional journey with Heath Lane Academy

As a Business Administration Apprentice, you'll gain real workplace experience, develop sought-after skills, earn a competitive apprentice salary, and achieve a recognised qualification in a supportive educational environment.

Wage

£15,600 to £24,784.50, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

TBC - United Learning Apprentice Rate - from £8.00 to £12.81 per hour, depending on age and stage of apprenticeship.

Hours

Monday - Friday from 8.00am - 4.00pm. 37 hours 30 minutes a week

Start date

Tuesday 1 September 2026

Duration

1 year 6 months

Positions available

1

What you'll do at work

Administrative Support:

• Assist with general office duties, including filing, photocopying, and data entry
• Update student/staff records and databases
• Handle incoming and outgoing mail, emails, and phone calls
• Greet visitors and handle inquiries at the reception desk
• Manage the signing in and out process for visitors and staff
• Liaise with students, staff, and external stakeholders in a professional manner
• Provide administrative support to teachers and school leadership
• Assist with the organisation of school trips, events, and activities.

Where you'll work

Heath Lane Academy Heath Lane Earl Shilton Leicestershire LE9 7PD

Training provider

UNITED CHURCH SCHOOLS TRUST

Training course

Business administrator (level 3)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.