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Business Administrator Apprentice
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We have an exciting opportunity for a Level 3 Business Administrator Apprentice within our Federated Services Team. We are looking for an enthusiastic and motivated individual who is committed to learning and developing.
The apprenticeship will provide the opportunity to gain valuable practical experience within a busy Primary Care / Head Office setting while supporting high-quality organisational and operational services.
Responsibilities
- Use a variety of software packages (including Excel, MS Office/Word and PowerPoint) to manage data and produce documents and presentations.
- Support the handling of general enquiries across a range of communication channels, including telephone, email, and face-to-face interactions, ensuring a courteous and professional approach.
- Provide day-to-day support to the operations of services.
- Providing diary support to the Federated Services Team.
- Providing meeting support, including dissemination of papers, minute taking, managing attendance.
- Train in and adopt AI dictation software to accurately capture and summarise meeting discussions, ensuring clear, actionable records.
- Assist with the coordination of engagement activities and events.
- Support the delivery of projects and service improvement initiatives.
- Assist with monitoring progress of programmes and reporting updates.
- Help ensure processes are followed and identify opportunities for improvement.
- Ordering stationery and equipment, support safe site management from where services are delivered.
- Managing internal and external room bookings and conferencing facilities.
- Maintaining company records.
- Supporting the Federated Services Team with key aspects of workload and responding to information requests and updates as necessary, being able to run key tasks as delegated.
- Support with content creation, digital support, internal communications and engagement activities.
- Travel across the city to support service delivery is expected in this role.
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Requirements
- GCSE in: English (grade 4-9) and Maths (grade 4-9).
- Ability to travel reliably and independently between multiple sites.
The apprenticeship includes time away from working for specialist training. You’ll study to gain professional knowledge and skills with CITY OF SUNDERLAND COLLEGE for the Business administrator (level 3) course.
What you'll learn:
- Skilled in the use of multiple IT packages and systems relevant to the organisation (e.g., MS Office or equivalent) to write letters, create proposals, perform financial processes, record and analyse data. Able to choose the most appropriate IT solution and update/review databases.
- Produces accurate records and documents (emails, letters, reports, proposals), makes recommendations for improvements, and drafts correspondence. Maintains records, handles confidential information compliantly, and can coach others.
- Exercises proactivity and good judgement, making effective decisions and dealing with challenges maturely. Seeks advice when appropriate.
- Builds and maintains positive relationships, demonstrates influencing and challenging skills, and acts as a role model, developing coaching skills.
- Demonstrates good communication skills (face-to-face, telephone, written, digital), understanding and applying social media solutions, and representing the organisation appropriately.
- Completes tasks to a high standard, continuously improves work, reviews processes autonomously, shares best practices, and applies problem-solving skills.
- Takes responsibility for initiating and completing tasks, managing priorities and time effectively. Manages colleague expectations, suggests improvements to working practice, and manages resources. Organises meetings and events, takes minutes, creates action logs, and handles logistics.
- Uses relevant project management principles and tools to scope, plan, monitor, and report on projects.
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Training schedule: L3 Business Administrator standard, all training will take place within employer's premises.
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. You can choose to be considered for an interview under the Disability Confident scheme if you meet the essential requirements.
Benefits
- There will be the possibility of a full-time position upon successful completion of the apprenticeship.
About Sunderland GP Alliance
Formed in 2015, Sunderland GP Alliance is an organisation owned by the GP Practices of Sunderland. It exists to help GPs work collaboratively for the benefit of patients and staff. All GP practices in Sunderland are members of the organisation. The Alliance works on a not-for-profit basis, ensuring any surplus is reinvested back into better services for patients.
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