Business Administrator Apprenticeship

As an apprentice, you will gain hands-on experience across multiple teams, developing valuable skills while supporting real business operations in a collaborative and fast-paced environment. Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

Requirements

• GCSE in English (grade 4(C) or above)
• GCSE in Maths (grade 4(C) or above)
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
• Demonstrate the skills and behaviours aligned to the Business Administrator apprenticeship standard
• A driving licence is preferred due to the location, though we can offer some flexibility.
• Please ensure you’ve considered the commute to both the workplace and the college and are confident it’s manageable.

Responsibilities

• Carry out a variety of general administrative tasks, rotating across different departments to support day‑to‑day business operations
• Accurately input, update and maintain information across systems, spreadsheets and documents, ensuring data is complete and up to date
• Support effective communication by responding to emails, messages and requests in a timely and professional manner
• Prepare and organise documents, reports and materials, ensuring information is stored and shared appropriately
• Coordinate tasks, schedules and activities, helping teams to meet deadlines and priorities
• Provide administrative support to colleagues and managers, adapting your approach to different teams and stakeholders
• Handle confidential information responsibly and in line with data protection and company policies
• Contribute to improving administrative processes by identifying opportunities to work more efficiently
• Build positive working relationships with colleagues and external contacts
• Take part in apprenticeship learning activities, applying new skills and knowledge to your role
• Carry out general administration duties to support the wider business as required
• Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Course contents:

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is on able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.