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Business Administrator Apprenticeship - Tipton
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Business Administrator Level 3 Apprenticeship
You will be learning about and supporting the Administration staff in the office. You will also gain knowledge and skills of the customer base and work alongside the customer service team. This is a great opportunity to grow and develop skills in administration and customer service within the Automotive Trade.
Wage
£17,547 a year
Minimum wage rates opens in new tab
Training Course
- Business administrator (level 3)
Hours
- Monday to Friday. Shifts to be confirmed (weekends may be required).
- 40 hours a week
Start Date
Saturday 1 August 2026
Duration
1 year 6 months
Positions Available
1
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What You'll Do at Work
The role involves the apprentice working in an exciting busy office environment with the main duties involving the following tasks:
- Opening and reading the mail and taking relevant actions where appropriate
- General typing and administrative tasks
- Creating and maintaining efficient filing systems
- Receive guests and visitors, and coordinating meeting requirements
- Ensure Work Based Evidence is collated in an appropriate way and logged
- Able to organise assigned tasks and complete
- Able to solve problems that arise
- Work well in a team and cooperate with colleagues
- Contribute to community day projects
Where You'll Work
Chimney Road
Tipton
DY4 7BY
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider
SKILLNET LIMITED
What You'll Learn
Course Contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:
- write letters or emails
- create proposals
- perform financial processes
- record and analyse data
Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including:
- emails
- letters
- files
- payments
- reports
- proposals
Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
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Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
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Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training Schedule
You will learn on-the-job and be supported by a Mentor
You will attend the Manchester Training Academy for Classroom teaching (3–4) times throughout the duration
One-to-one support from a Specialist Skills coach
More Training Information
Blended learning approach, face to face, college and one-to-one teaching
You will obtain new skills and knowledge to support the team and business
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Team working
- Initiative
We are proud of our position as a company. However, we don’t rest on our laurels, but strive to become better each and every day. We will always continue to improve processes, establish great relationships with customers and push the boundaries. With their expert knowledge and commitment, each of our employees is responsible for ensuring that our company delivers top performance. This is the only way we can succeed in offering our customers the very best service when it comes to commercial vehicles. We therefore offer help to our employees who show initiative and use their skills to the best effect in the form of extensive further training and staff development measures.
We pursue tough but achievable goals. We give new employees responsibility as early as possible so they have the opportunity to prove themselves. To take up these challenges, we are looking for ambitious individuals who want to drive forward progress at Aquila Trucks. https://www.aquilatrucks.com/careers [opens in new tab]
Your earnings can increase over time with an apprenticeship. Find out about potential future pay opens in new tab.
Customer Service Advisor
Team Leader
The contact for this apprenticeship is:
SKILLNET LIMITED
The reference code for this apprenticeship is VAC2000037331.
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