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Business Administrator Apprenticeship
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Join Tilly's Tutoring as a Business Administrator Apprentice
Play a key role in supporting a growing tuition business dedicated to helping students succeed. This is a fantastic opportunity to develop valuable business skills, gain hands-on experience, and become part of a friendly team making a real difference to learners.
What you'll do at work
- Respond to enquiries from parents, students and prospective customers via telephone, email and social media in a professional and timely manner
- Maintain accurate learner records and databases, ensuring information is up to date and processed in line with company procedures
- Support the administration of student bookings, timetables, attendance records and tutor schedules
- Assist with data entry, document preparation, filing and general office administration
- Create and schedule engaging social media content to help promote Tilly's Tutoring and increase brand awareness
- Support marketing activities, including updating promotional materials, sharing success stories and advertising tuition services
- Liaise with tutors to provide administrative support and ensure the smooth running of tuition sessions
- Assist in preparing reports, spreadsheets and other business documents as required
- Maintain confidentiality and handle sensitive information appropriately
- Support the management team with day-to-day business operations and special projects
- Develop strong customer service skills by building positive relationships with students, parents and colleagues
- Attend apprenticeship training sessions and complete all required coursework, assignments and off-the-job training activities
- Work towards achieving the Level 3 Business Administrator Apprenticeship Standard whilst applying new knowledge and skills within the workplace
- Undertake any other reasonable duties appropriate to the role and level of the apprenticeship
Where you'll work
OFFICE 14
THE HIVE
ST. JAMES SQUARE
GRIMSBY
DN31 1EP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TEC PARTNERSHIP
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
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Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
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Level 3 Business Administrator
A bespoke programme of technical and vocational training
Functional skills in maths and English*if applicable
The successful candidate will be assigned a dedicated work based trainer who will provide support and guidance throughout the course. This Apprenticeship is delivered wholly in the workplace, the successful candidate will not need to attend any weekly sessions at the Grimsby Institute unless maths or English is required as part of the Apprenticeship.
Requirements
Desirable qualifications
- GCSE in:
- English (grade 4/C or above)
- Maths (grade 4/C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
Prior to applying please ensure you are able to get to and from this workplace within the operating hours
Please be aware as the first part of the process you will be asked to complete a Learner Form and online assessments in English and maths. You will receive one to one Information, Advice and Guidance with one of the Learner Engagement Team.
About this employer
Founded in 2024, Tilly's Tutoring is a dedicated Lincolnshire-based tuition provider offering personalised educational support from Early Years through to A-Level. We specialise in helping students achieve their full potential through tailored learning programmes in subjects including Maths, English and Science.
Our experienced and passionate team is committed to creating a supportive, engaging and positive learning environment where students can grow in confidence and succeed academically. As a growing business, we are proud to support learners and families across Lincolnshire whilst making a real difference in our local community.
https://www.tillys-tutoring.com/
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay opens in new tab.
- Possible permanent contract upon successful completion of the Apprenticeship and further enhanced industry based training
- An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
- Transferable skills that are invaluable in the wider world of work
Ask a question
The contact for this apprenticeship is:
TEC PARTNERSHIP
Claire
myapprenticeship@grimsby.ac.uk
The reference code for this apprenticeship is VAC2000042175.
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