HM Prison and Probation Service
Business Administrator (Ref: 19536)
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Business Administrator (Ref: 19536)
Business Administrator (Administrative Support) – HM Prison Frankland, Durham
Location: HM PRISON FRANKLAND, Durham, DH1 5YD
About the Role
Job holders within this Group Profile provide administrative support to managers and frontline staff by undertaking transactional work in a particular specialism.
This is a non-operational role, which may occasionally involve indirect contact with prisoners depending on the area of work. No line management responsibilities are included.
Key Responsibilities
Administrators within this role typically fulfil the following tasks:
- Organise, produce, and maintain accurate records for their assigned area of work
- Act as the primary point of contact for team and external communications, including:
- Prioritising and distributing communications to the correct personnel or departments
- Coordinating between stakeholders and agencies to ensure information sharing
- Complete monitoring returns and finance requisitions (input and processing)
- Coordinate real-world awareness sessions (training, workshops, etc.)
- Prepare paperwork for managerial review, conducting initial validation as required
- Maintain and update establishment databases, manual filing systems, and logs
- Respond within agreed timescales for queries
- Prepare reports and collated information, including Service Delivery Indicators (SDIs)
- Act as secretariat/admin support for meetings, including:
- Organising agendas
- Drafting minutes and distributing action points
Possible Specialisms
The role is rotational, and job holders may assume any of the following specific sub-roles during their tenure:
- Business Administrator: Activity Hub |
- Business Administrator: Business Hub |
- Business Administrator: Employment |
- Business Administrator: Equality |
- Business Administrator: Mobilisation, Transition, and Transformation (MTT) Administration Support |
- Business Administrator: Resettlement Worker |
- Business Administrator: Establishment Television Systems |
- Business Administrator: Healthcare |
- Business Administrator: Management Coordinator |
- Business Administrator: New Colleagues Lead Administrator |
- Business Administrator: Observation, Categorisation and Allocation (OCA) |
- Business Administrator: Offender Management Hub |
- Business Administrator: People Hub |
- Business Administrator: Prison Digital Services Administrator |
- Business Administrator: Programmes |
- Business Administrator: Psychology |
- Business Administrator: Regional Admin Support – Wales |
- Business Administrator: Regional Admin Support – North East |
- Business Administrator: Chaplaincy |
- Business Administrator: Safe, Decent and Secure |
- Business Administrator: Safer Custody |
- Business Administrator: Security Intelligence Collator |
- Business Administrator: Social and Palliative Care |
- Business Administrator: Substance Misuse and Drug Strategy |
- Business Administrator: VCC Administrator |
- Business Administrator: ID & Banking
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Key Requirements & Commitments
Essential Criteria
- Ability to fulfil role responsibilities fluently in English (or Welsh, if specified in Wales)
- Willingness to complete practitioner-specific training upon joining post
- Desire to align with HM Prison & Probation Service’s operational values
- Confidentiality & integrity (handling sensitive records and prisoner-related information)
Operational Details
- Hours: 37-hour workweek
- A renewable counter-terrorist security clearance will be required
- Disclosure and Barring Service (DBS) check mandatory
- Must comply with government baseline personnel security standards
Core Behaviours
The Civil Service will assess candidates against these core behaviours:
- Working Together
- Changing and Improving
- Making Effective Decisions (also part of assessment)*
- Managing a Quality Service
*(Note: Last two behaviours were noted in the original description but were duplicated. These cover decision-making, quality assurance, and operational continuity.)
Benefits
Financial & Pensionary
- Base salary: £29,107
- Pension scheme via Civil Service Defined Benefit Pension, with:
- Employer contribution: 28.97%
- Lifetime value: Adding £8,432 to your pension pot
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Work-Life Balance
- Monthly learning & development opportunities
- Flexible working policies classified
- Generous annual leave policy
- Civil Service public holiday provisions
- Support for tax-efficient season ticket advances
Inclusion & Diversity
- Great Place to Work for Veterans initiative
- Disability Confident employer (prioritises applicants with disabilities)
- Active prison-leaver recruitment programme
- Diversity & Inclusion Strategy support
Selection Process
Key Notes
- Uses Success Profiles as the primary assessment framework
- Behaviours will be applied as the basis of shortlisting for interviews or assessments
- Applicants attending interviews receive assessment feedback
- AI and employment eligibility guidance: While tools are useful, provided details must be factually accurate. Plagiarised applications are subject to withdrawal.
Security Requirements
Ensures all applicants meet:
- Baseline personnel security standards
- UK Counter-terrorist checks
- Adherence to Civil Service Conduct and Civility Standards
Applicant Information
Who May Apply?
- UK Nationals |
- Republic of Ireland Nationals |
- Commonwealth nationals with right to work in the UK |
- EU nationals with valid UK immigration permissions (including EU Settlement Scheme applicants) |
- Military/veterans, including those requiring support under previously mentioned programmes.
Notable details: Civil Service standards apply to nationality and residency.
Queries & Next Steps
-
Recruitment Enquiries: 📧 qua. recruitania.moj-recruitment@sscl.gsi.gov.uk | 📞 +44 (0)345 241 5358
-
Civil Service-related issues: Address to SSCL via Recruitment Principles Commission
-
Online Candidate Information: Justice Jobs Candidate Portal**
(Note: For application or formalities, see these operational documents in detail: Civil Service Code or Disability Confident Scheme if approved.)
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