SCC
Business Administrator
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Business Administrator £13.45 per hour (via Umbrella) • 3 Month Rolling Contract • Birmingham (Onsite) • SCC Flex Contract
About the Role
We are seeking a detail-oriented Business Administrator to support Repair Centre operations in Birmingham. This is an exciting 3-month contract opportunity for a proactive Business Administrator to provide critical administrative and inventory support within a fast-paced environment.
Responsibilities
As the Business Administrator, you will:
- Provide a professional administrative service to local Repair Centre teams
- Monitor and process reactive queues within the Repair Centre
- Perform warranty administration processes, including:
- Logging claims
- Arranging part returns
- Ensure telephones are answered promptly and professionally at all times
- Request and receive parts as required
- Escalate outstanding part requests to Regional Operational Team Leads if returns risk breaching criteria
- Report any process non-conformances to the Line Manager
- Adhere to all relevant ISO standards and procedures
- Provide support/inventory coverage when required
- Handle physical items of varying size and weight (assistance available as needed)
- Maintain a clean and organised work area while ensuring proper use of company property
- Comply with all Health & Safety requirements following SCC Group policies
- Support management in daily operations and assist with additional tasks as needed
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Requirements
To excel in this Business Administrator role, you will have:
- Outstanding administration skills with strong organisation and time management
- Ability to efficiently manage daily tasks within agreed deadlines
- Excellent verbal and written communication skills
- Capacity to thrive under pressure and meet tight schedules
- Exceptional attention to detail and accuracy
- A professional and mature approach to duties
- Clear understanding of processes and procedures
- Commitment to delivering high-quality service for both internal and external customers
- Bonus: Stock process/inventory management experience
- SC Edge eligibility
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