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Business AI Lead
Business AI Lead
Reporting to: Head of Innovation, Analytics & Innovation
Position Type: Permanent, 35 hours per week | Work Arrangement: Hybrid (3 days in the office, 2 days working from home)
About Tokio Marine HCC
Standing still is not an option in the current world of insurance. Tokio Marine HCC (TMHCC) is one of the world’s leading Specialty Insurers. With deep market expertise, an unparalleled track record, and a solid balance sheet, TMHCC evaluates and manages risk unlike any other company in the industry.
Beyond profit, the organisation prioritises empowering its people, delivering on commitments, and innovating creative solutions for clients.
Job Purpose
We are building a market-leading, AI-enabled specialty insurer. As Business AI Lead, you will:
- Design and run AI experiments to explore emerging tools’ potential in underwriting, claims, and operations.
- Prototype solutions by directly interfacing with AI tools and collaborating cross-functionally.
- Translate promising ideas into practical capabilities, while recognising when to pivot or stop unproductive work.
This hands-on role reports to the Head of Innovation, Analytics & Innovation.
Key Responsibilities
Experimentation & Prototyping (Core Focus)
- Identify practical use cases where AI can enhance decision-making or operational efficiency.
- Design and execute structured AI experiments to test hypotheses and validate expected outcomes.
- Build working prototypes using modern AI frameworks (e.g., LLMs, retrieval workflows, structured outputs, agent patterns).
- Assess output quality, reliability, and business value.
- Rapidly iterate based on user feedback to refine solutions.
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Hands-on AI Application
- Work directly with AI platforms and tooling to assess capabilities.
- Apply techniques such as embeddings, retrieval-augmented generation, prompt design, and tool integration.
- Research emerging AI tools, evaluating their enterprise applicability.
- Develop lightweight performance benchmarking methods to compare tool suitability.
Business Collaboration
- Partner with underwriters, claims teams, and operational staff to understand real-world problems.
- Test prototypes in live or near-live environments and incorporate feedback.
- Educate users on AI limitations, risks, and ethical usage.
Responsible & Secure AI Deployment
- Ensure all experiments comply with data security and governance policies.
- Document assumptions, constraints, and control mechanisms.
- Design solutions that are explicable, transparent, and auditable where required.
Skills & Experience Specification
Technical Proficiency
- Hands-on experience building applications with LLM-based tools (e.g., prompt engineering, fine-tuning).
- Practical understanding of retrieval-augmented workflows, structured outputs, and agent-style systems.
- Strong prototyping skills (preferably in Python or similar relevant language).
- Ability to cross-line AI platforms and adapt quickly to new toolsets.
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Mindset & Behaviour
- Experimental mindset with an outlook encouraging proactive testing.
- Comfort working in uncertainty and evolving AI landscapes.
- Exceptional ability to translate complex business challenges into testable AI experiments.
- Clear, transparent communication to both technical and non-technical stakeholders.
What We Offer
- A competitive salary and comprehensive employee benefits package.
- A dynamic, high-growth organisation where innovation is encouraged.
- Equality of opportunity. Tokio Marine HCC is an equal opportunity employer.
For more information about our company culture and values, visit: www.tmhcc.com
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Our priority: your success. In a fast-changing world, TMHCC empowers you to embrace opportunities—and provides the support to thrive alongside them.
We seek curious, transformative thinkers who challenge conventions and uphold ethical excellence. If you align with this vision, we’d love to have you on our team.
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