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Business Analyst
The Business Analyst
The Business Analyst plays a critical role in ensuring technology initiatives deliver meaningful outcomes for the organisation and its people. Working within the Project Management Office (PMO), the Business Analyst acts as the bridge between business stakeholders, operational teams and technical delivery teams, helping to identify genuine business needs and translate them into clear, achievable solutions.
This role requires a naturally curious and inquisitive individual who is comfortable challenging assumptions, asking difficult questions and exploring the root causes behind problems and opportunities. The successful candidate will be driven by understanding the "why" before defining the "what" and "how".
The Business Analyst will act as a facilitator of inquiry, helping stakeholders collectively explore complex situations, develop shared understanding and co-create meaningful problem statements. Through questioning, analysis and collaboration, the role will support the unfolding of problems and opportunities, ensuring solutions are grounded in a genuine understanding of business needs rather than assumptions.
The Business Analyst will also be responsible for ensuring the appropriate stakeholders are identified and engaged throughout the change lifecycle, bringing together the right people, knowledge and perspectives to support effective decision-making and successful delivery.
Main Duties & Responsibilities
Discovery, Inquiry and Problem Definition
- Facilitate structured inquiry activities to help stakeholders explore situations, challenges, opportunities and differing perspectives.
- Create environments that encourage curiosity, exploration and open discussion rather than premature solution design.
- Support stakeholders in co-creating problem statements that accurately reflect underlying issues, needs, opportunities and objectives.
- Help teams move beyond symptoms to uncover root causes, dependencies, constraints and contributing factors.
- Use questioning, facilitation and analytical techniques to progressively unfold complex problems and reveal areas requiring further investigation.
- Encourage diverse perspectives and constructive challenge to build a shared understanding of the situation.
- Ensure people, process and business impacts are considered throughout change initiatives.
- Facilitate the development of a common understanding amongst stakeholders before solution options are considered.
- Document and communicate emerging insights, assumptions, risks and opportunities discovered through the inquiry process.
- Ensure proposed solutions remain connected to the original business need and agreed problem definition.
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Stakeholder Engagement
- Build trusted relationships with stakeholders across all levels of the organisation.
- Identify, analyse and engage the appropriate stakeholders required to support successful project and change outcomes.
- Ensure the relevant stakeholders are involved at the right time throughout the project lifecycle, balancing operational, technical, regulatory and strategic perspectives.
- Plan and facilitate workshops, interviews, process reviews and discovery sessions, ensuring all relevant viewpoints are represented.
- Proactively identify gaps in stakeholder representation and take action to engage missing voices before decisions are made.
- Actively listen and seek to understand differing perspectives, priorities and concerns.
- Create an environment where stakeholders feel comfortable sharing challenges, ideas and concerns.
- Communicate complex information clearly to both technical and non-technical audiences.
- Manage stakeholder expectations and support consensus-building across diverse groups.
Process Analysis and Improvement
- Analyse existing business processes, systems and ways of working.
- Identify inefficiencies, risks, duplication and opportunities for improvement.
- Produce process maps, user journeys, workflows and business models where appropriate.
- Support the design of ‘As Is’ and ‘To Be’ processes and operating models.
- Promote continuous improvement and best practice across the organisation.
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Solution Design Support
- Collaborate with technical teams, Project Managers, suppliers and business stakeholders to shape solutions.
- Ensure proposed solutions align with business objectives and user needs.
- Support solution evaluation
- Identify impacts to people, processes, technology and data.
- Assist in defining acceptance criteria and success measures.
Agile and Project Delivery Support
- Work closely with Project Managers, Product Owners and delivery teams within Agile, Waterfall, or hybrid delivery environments.
- Support backlog creation, refinement, prioritisation and management.
- Participate in Agile ceremonies where appropriate.
- Assist in defining user stories, epics, features and acceptance criteria.
- Ensure requirements remain aligned with project objectives throughout delivery.
Governance and PMO Support
- Support PMO governance processes and delivery frameworks.
- Contribute to project documentation, business cases, benefits assessments and decision papers.
- Assist with project reporting and status updates where required.
- Ensure analysis activities align with organisational standards and governance requirements.
Testing and Change Support
- Support test planning and user acceptance testing activities.
- Validate delivered solutions against agreed requirements.
- Assist with change impact assessments and business readiness activities.
- Support adoption activities and ensure solutions meet business expectations.
Benefits And Outcomes Focus
- Maintain a focus on delivering meaningful business outcomes rather than simply documenting requirements.
- Help define measurable benefits and success criteria.
- Support post-implementation reviews and benefits realisation activities.
This list is not intended to be exhaustive and you will be expected to perform other duties and have other responsibilities that fall within the wider remit of the role.
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