Queen Square Recruitment
Business Analyst
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Business Analyst / Product Owner (Utilities)
Working arrangement: Hybrid - 3 days per week onsite in Coventry
Day rate: £450 inside IR35
Contract length: 12 months
Start date: ASAP
Our client is looking for an experienced Business Analyst / Product Owner to join a high-profile transformation programme, helping to shape product strategy, drive business change, and deliver customer-focused solutions that create measurable value.
Working at the heart of digital and business transformation initiatives, you will act as the bridge between business stakeholders, product teams, and technical delivery teams, ensuring priorities are aligned to strategic objectives while delivering impactful outcomes in an Agile environment.
The Role
As a Business Analyst / Product Owner, you will be responsible for defining requirements, shaping product roadmaps, managing priorities, and supporting delivery across a range of strategic initiatives. You will work closely with business leaders, technology teams, and third-party suppliers to translate complex requirements into practical, value-driven solutions.
Key Responsibilities
- Gather, analyse, and document business, functional, and non-functional requirements.
- Collaborate with stakeholders to define product vision, objectives, and success measures.
- Own and manage the product backlog, ensuring priorities align with business goals and customer value.
- Facilitate workshops, requirements gathering sessions, and stakeholder sign-off activities.
- Create epics, user stories, acceptance criteria, process flows, and functional specifications.
- Lead backlog refinement, sprint planning, prioritisation, and release planning activities.
- Identify opportunities for process optimisation, automation, and business transformation.
- Act as the primary liaison between business stakeholders, product teams, and technical delivery teams.
- Support UAT, product adoption, and change management activities.
- Monitor outcomes, gather feedback, and drive continuous product and process improvements.
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Skills & Experience Required
- Proven experience as a Business Analyst and/or Product Owner within complex business or technology programmes.
- Strong requirements gathering, stakeholder management, and business process analysis skills.
- Experience managing and prioritising product backlogs within Agile environments.
- Strong understanding of Agile, Scrum, Kanban, and product delivery methodologies.
- Ability to create user stories, acceptance criteria, BRDs, and functional specifications.
- Experience facilitating workshops and engaging with stakeholders at all levels.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong process mapping and business transformation experience.
- Outstanding communication skills with the ability to bridge business and technical teams.
- Experience supporting end-to-end project delivery from requirements through implementation.
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Desirable Experience
- Previous experience operating as both a Business Analyst and Product Owner.
- Product strategy, roadmap development, and value realisation experience.
- Hands-on experience with Jira, Azure DevOps, Confluence, or similar Agile tools.
- Experience working on SAP transformation programmes (S/4HANA, IS-U, CRM, Finance, Procurement, EAM).
- Salesforce platform experience including Sales Cloud, Service Cloud, or Experience Cloud.
- Exposure to digital transformation, customer experience, and operational improvement initiatives.
- Experience working with third-party suppliers, system integrators, and vendor-led delivery teams.
- Knowledge of Lean, Design Thinking, Product Management, or Continuous Improvement methodologies.
- Experience within regulated industries such as Utilities, Energy, Financial Services, Telecoms, or the Public Sector.
- Relevant certifications such as PSPO, CSPO, CBAP, BCS Business Analysis, Scrum, SAFe, SAP, or Salesforce.
What You'll Bring
- A customer-first mindset.
- Strong stakeholder management and influencing skills.
- A proactive and collaborative approach.
- The ability to navigate ambiguity and drive clarity.
- A passion for delivering value through products and business change.
If you're an experienced Business Analyst / Product Owner looking to play a key role in major transformation initiatives, we'd love to hear from you. Please apply promptly to be considered.
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